Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers’ (Agilent and/or Non-Agilent) hardware, software and/or network products (owned, leased or rented) and/or systems.
Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.
Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor's or Master's degree or equivalent plus directly relevant experience
- Minimum 1-2 years experience formally or informally leading people, projects, or programs
- Experience managing Field Service Engineer and Service Technician teams supporting installation, repair, calibration, and service of hardware, software, and network products
- Consent to participate in and meet customer/vendor credentialing requirements (proof of ID, certifications, health and safety) for site access
- Willingness to travel occasionally
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
