Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Monday to Friday, 38 hours per week, onsite in our Perth office.
The Support Engineer is responsible for providing technical support to clients including diagnosing, troubleshooting and repairing hardware and software faults, installing and configuring hardware and software and contributing to project activities.
Other key responsibilities include but may not be limited to following:
- Provide remote/onsite IT support
- Resolve incidents within SLA; escalate when needed
- Configure and deploy PCs, servers, and network equipment
- Perform hardware upgrades and system maintenance
- Gather user requirements and support client projects
- Maintain system performance, security, and reliability
- Monitor logs and raise incidents
- Document systems and daily activities
- Communicate with stakeholders
- Maintain technical knowledge
Who we are looking for
- Atleast 2 years experience in an IT support role
- Ability to effectively engage with a diverse range of customers by phone, in writing and face-to-face on-site
- Understanding of and demonstrable experience working with M365 equivalent to MS900/AB900
- Understanding of networking fundamentals equivalent to Cisco CCST Networking
- Understanding of IT infrastructure components such as servers and networking equipment
- Ability to quickly understand technical systems and undertake troubleshooting
- Demonstrates a growth mindset, seeking to learn new skills and technologies, and advance in the IT industry
- Industry certifications from Microsoft, CompTIA and networking vendors highly regarded
- Must have at least a Class C driver’s license
- Experience in an MSP environment is desirable
- Experience working in an ITIL aligned ticketing/service management system is desirable
- Experience deploying end-user equipment at client locations is desirable
- Experience supporting IP telephony/Unified Communication (UC) solutions such as 3CX or Teams Voice is desirable
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Referral bonus
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- At least 2 years experience in an IT support role
- Ability to effectively engage with customers by phone, written, and face-to-face
- Understanding of and demonstrable experience with Microsoft 365 (equivalent to MS900/AB900)
- Understanding of networking fundamentals (equivalent to Cisco CCST Networking)
- Understanding of IT infrastructure components such as servers and networking equipment
- Ability to quickly understand technical systems and undertake troubleshooting
- Demonstrates a growth mindset and willingness to learn new skills and technologies
- Industry certifications from Microsoft, CompTIA and networking vendors
- Class C driver's license
- Experience in an MSP environment
- Experience working in an ITIL aligned ticketing/service management system
- Experience deploying end-user equipment at client locations
- Experience supporting IP telephony/Unified Communication solutions such as 3CX or Teams Voice
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
