The Role
Provide L2/L3 support for Salesforce, Workday, and other platforms: troubleshoot integrations and failed batch jobs, perform light configuration changes, triage and own tickets, escalate to engineering, and document solutions to reduce repeat issues in a remote, distributed team.
Summary Generated by Built In
This is a remote position. Join one of the Philippines’ fastest-growing tech companies! Open to Philippine-based candidates only.About Us:
About Us:
Full Scale is a fully remote-first company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable.
About the Role:
We are looking for a Support Engineer to provide L2/L3 support across key business platforms, with a primary focus on Salesforce and Workday. This role is ideal for someone who enjoys solving platform issues, improving the support experience, and taking ownership of problems from investigation through resolution.
You will support a wide range of requests, from user questions and light configuration updates to more technical issues such as integrations, failed batch jobs, and platform bugs. You’ll work closely with administrators, internal stakeholders, and engineering teams to keep critical systems running smoothly in a fast-paced remote environment.
Key Responsibilities:
- Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
- Respond to general user inquiries and help explain how systems are configured and why they behave the way they do
- Handle light feature and configuration updates, including changes to fields, picklists, objects, and related platform settings
- Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs
- Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication
- Escalate issues to administrators or engineering teams when deeper technical work is needed, and help ensure follow-through to closure
- Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets
Requirements
- Hands-on experience supporting or administering Salesforce, including work with objects, fields, picklists, and common platform configuration
- Working knowledge of Workday and the ability to troubleshoot platform-related issues with confidence
- Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs
- Familiarity with integration-related issues, APIs, or scheduled/batch job troubleshooting
- Clear written and verbal communication skills, with the ability to translate technical details for end users
- Strong organizational skills and the ability to manage a varied queue of requests independently
- Ability to work effectively in a remote, distributed team
Benefits
Why Join Us:
- Fully remote work setup
- Opportunity to own meaningful support work across business-critical platforms
- Opportunity to own meaningful support work across business-critical platforms
- Collaborative environment with close partnership across support, admin, and engineering teams
- Exposure to complex system troubleshooting, integrations, and platform operations
- A great role for someone who wants to deepen their expertise in enterprise platform support
Skills Required
- Hands-on experience supporting or administering Salesforce (objects, fields, picklists, platform configuration)
- Working knowledge of Workday and ability to troubleshoot platform-related issues
- Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs
- Familiarity with integration-related issues, APIs, and scheduled/batch job troubleshooting
- Clear written and verbal communication skills, able to translate technical details for end users
- Strong organizational skills and ability to manage a varied queue of requests independently
- Ability to work effectively in a remote, distributed team (Philippine-based candidates only)
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The Company
What We Do
Full Scale is an offshore development company that provides vetted software engineering teams from the Philippines. Founded in 2018, it solves traditional offshoring problems like high turnover and inconsistent quality by employing a full-time employment model and a respect-first culture, helping businesses scale their technical teams with high-quality developers who think like product owners.
