We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
What you'll work on herePartnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them
Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again
Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
Responding to product and technical questions through our support inbox with speed, precision, and care
Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity
Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt
Has directly owned a customer relationship or support queue - not just contributed to one
Ability to diagnose and resolve technical issues end-to-end, independently
Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them
Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to
A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)
Skills Required
- Experience in technical support at a software or developer tools company (or strong adjacent experience)
- Comfortable navigating Git and GitHub
- Familiarity with Retool and internal deployment tools
- Experience with MDX/Markdown and IDEs
- Ability to read and understand code, troubleshoot bugs and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving their training data
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups
Mintlify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mintlify and has not been reviewed or approved by Mintlify.
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Healthcare Strength — Health, dental, and vision are covered at 100% for employees, with options available for dependents. This comprehensive coverage is consistently highlighted as a core part of the package.
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Wellbeing & Lifestyle Benefits — Daily free meals, company‑paid rides to and from the office, a monthly wellness stipend, work‑setup support, and team offsites materially enhance day‑to‑day value. These perks are especially impactful for those working in the San Francisco office.
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Equity Value & Accessibility — Compensation includes competitive salary with meaningful equity emphasized across roles. Ownership is positioned as a core component of total rewards at a small, fast‑moving team.
Mintlify Insights
What We Do
Mintlify's docs platform reaches 50 million developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Coinbase, Scale AI, X, and is the #1 YC product used by other YC companies. With only 28 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. We value learning velocity, grit, and unapologetically unique personalities - we believe in valuing someone's slope over y-intercept.
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