Do you enjoy solving complex technical problems?
At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.
What you’ll do:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication -
- Work with the Customer's App development team to troubleshoot any SDK implementation issues
- Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
What you have:
- Passion for Superior Client Experience
- Fluent in Chinese and English
- Experience in technical customer support and superior communication skills for complicated issues.
- Advanced experience (4+ years of experience) in SQL or other querying languages
- Mobile (iOS, Android) development/QA experience is a bonus.
- Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills
- Highly adaptable, fast learner, inquisitive
- Multitasking and ability to work independently
Bonus Points:
- Web / mobile marketing and digital advertising experience
- Ability to integrate, test, and troubleshoot mobile SDKs
- Understand REST APIs
- Data analysis experience
- Being referred by an AppsFlyer team member
Position Number: 2,783
As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO
Skills Required
- Advanced experience in SQL or other querying languages
- Experience in technical customer support and superior communication skills for complicated issues
- Mobile (iOS, Android) development/QA experience
- Logical thinking and strong organizational, analytical and problem-solving skills
- Ability to work independently and multitask
AppsFlyer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AppsFlyer and has not been reviewed or approved by AppsFlyer.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the rewards package, including private health insurance and wellness offerings like fitness classes. Additional extras such as events, work‑from‑home support, and global mobility opportunities are portrayed as adding tangible value beyond cash compensation.
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Equity Value & Accessibility — Equity is framed as broadly accessible, with stock options described as available to all employees. This expands the total rewards mix and can make overall compensation feel stronger even when salary alone is debated.
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Strong & Reliable Incentives — Total compensation in certain technical and revenue roles is presented as capable of reaching competitive levels, implying meaningful upside where role/market fit is strong. Sales compensation is described as potentially attractive on-target, which can reinforce perceived earning opportunity when performance aligns with plan design.
AppsFlyer Insights
What We Do
AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships. To learn more, visit www.appsflyer.com.
