Support Engineer

Company Description

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Big Data Software Engineer to join our NIQ Activate Technology team in Yokne'am Illit, Israel. This is a hybrid work environment with the expectation of being in the office 2-3 days a week. 

NIQ Activate is a leading provider of AI-powered customer analytics, personalization, and brand collaboration platform. Serving dozens of retailers and brands across the world using cutting-edge Big Data, real-time analytics, and data-science automation. Our solution is disrupting existing data & media monetization models by enabling retailers to remain in control of their revenue.

Support Engineer (R26_0007323)

Job Description

What you'll do

• Configure and support live, ongoing, and trial client data feeds using the feed configurator.
• Deliver data via Snowflake and cloud storage platforms (e.g., Amazon S3).
• Monitor feed deliveries end‑to‑end, identifying upstream and downstream delays using BI dashboards and alerting tools (e.g., Opsgenie).
• Provide operational support for data pipelines and data delivery, partnering with data engineering, software engineering, and customer success teams.
• Troubleshoot data and delivery issues; coordinate with upstream data providers and technology partners as needed.
• Track, document, and escalate issues through a JIRA‑based ticketing system.
• Build and maintain dashboards to track feed health, delivery SLAs, and data availability.

Qualifications

We’re looking for candidates who have:

• BS or MS in Computer Science or a related technical field.
• 3+ years of hands‑on experience with SQL and Python.
• Working knowledge of cloud platforms and data warehouses (Snowflake preferred).
• Experience monitoring data pipelines and identifying upstream/downstream data delays.
• Ability to manage multiple tasks with strong attention to detail.
• Clear communication skills with both technical and non‑technical stakeholders.
• Comfortable working with globally distributed teams.
• Nice to have: Experience with Airflow or similar workflow orchestration tools.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion