About the Role
Join us as a Support Engineer (Backend Operations) to drive the 5G modernization of the telecom industry. In this role, you will ensure the stability and evolution of our Cloud-native BSS/OSS solutions, enabling smarter and future-proof digital services. You will focus on backend system reliability, infrastructure modernization, and cross-functional collaboration with Core Network teams to support mission-critical telecom ecosystems.
What you will do
- Customer Support: Provide first-line support for BSS services in 4G, 5G environments; triage incidents, analyze logs, reproduce issues, and drive timely resolution.
- Incident & Problem Management: Perform root cause analysis for real-time transaction flow issues; be able to escalate issues to T2/T3 and lead investigations.
- Customer Excellence: Act as the technical point of contact during incidents and service reviews; document RCA, preventive actions, and improvement plans.
- Change & Release Support: Validate patches, configuration changes, and upgrades in lab and live environments; execute regression tests; support controlled rollouts and post-change monitoring.
- Stakeholder Coordination: Collaborate with Radio/Core teams and vendors to unblock production incidents; provide clear updates, workarounds, and corrective actions to customers.
- Service Reliability: Implement and tune monitoring/alerts, capacity checks, and health dashboards; contribute to automation for routine checks, log collection, and recovery steps.
What you will bring
- Education: Bachelor's in IT, Computer Science, or related engineering field.
- Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 5G infrastructure within production support contexts.
- Technical Skills:
- Proficiency in Linux administration and shell scripting for automation and log analysis.
- Familiar with SQL/database concepts; able to query/diagnose high-concurrency transaction behaviors.
- Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective.
- Operational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on-call emergency rotation and night shifts.
- Soft Skills: Strong communication in English and Mandarin, proactive team player, customer-focused, and committed to quality and reliability.
Nice to have
- BSS domain exposure: Online Charging (OCS/CHF), prepaid services, and postpaid CDR processing/mediation; familiarity with charging/billing flows and revenue assurance.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Taiwan (TW) || Taipei
Req ID: 781701
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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