Support Engineer

Mission

Renishaw’s Additive Manufacturing systems are designed to produce complex parts and components using additive manufacturing (also known as 3D printing) technology. These technologies include laser powder bed fusion (LPBF), which uses a laser to melt and fuse metal powders onto a substrate with instant, ultra-high accuracy, straight from a CAD design. In addition to its Additive Manufacturing systems, Renishaw also offers software and support services to help customers optimize their manufacturing processes and achieve the highest quality results. We’re recruiting a Support Engineer to be based in Spain, ideally in the Basque Country, to join our team. As a Support Engineer at Renishaw, you’ll ensure a high standard of service and support is provided to every AM customer, enabling them to maximise the benefits expected from their investment.
 

Responsibilities

• Installation and commissioning of AM systems.

• Providing of training and support for customer AM machine operators, both on site and remotely.

• Scheduled service and maintenance for the Renishaw AM product line. This will include maintenance of and upgrades to electronic, mechanical, software and optical assemblies.

• Customer repairs call out, on site diagnostics, fault finding and calibration services.

• Product testing, performance measurement, data collection and report writing.

• Customer relationship management

• Service visits to be carried out in a timely manner in line with company expectations.

• Ensure expenses and timesheets are submitted on time.

• Always adhere to PPE requirements.
   

Key requirements

• Previous Support Service engineering background, preferably with experience in the service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines.

• A high-level diploma or degree in a technical discipline (mechanical, electrical or machine automation).

• Full European driving license.

• Frequent travel across Spain and Portugal and occasionally to UK base (Miskin, South Wales) for training requirements.
   

Desirable requirements

• Experience in testing/calibration of mechanical, electrical, and optical systems.

• Experience of onsite installation, commissioning, and training.

• Ability to read, understand and translate mechanical, electrical, pneumatic, hydraulic schematic and mechanical assembly drawings and instructions.

• Experience of working with high and low voltage circuitry.

• Excellent written and verbal communication skills with experience in customer service and support.
   

What we offer:

• Location: Basque Country

• Permanent and full-time contract

• Salary in accordance with experience and qualifications

• Laptop, mobile phone

• ​Company car

• Immediate incorporation

and additional benefits, such as:

• Discretionary annual bonus 
• Training customized initiatives
• Long-term opportunities for professional development in an international company
• Referral program with paid compensation
• Online wellbeing benefits
• A collaborative and inclusive culture of sharing and teamwork

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At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. We believe in a culture of diversity to attract the best people, be part of the best environments and adapt to our diverse customers. We provide equal consideration for employment to all qualified applicants without regards to race, colour, religion, sex, gender identity, sexual orientation, experience, background, age, perspectives and abilities. Renishaw is an equal opportunity employer and is committed to provide any reasonable accommodation for differently abled candidates. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team at [email protected]. Please click here for further information about diversity and inclusion at Renishaw.