Location : Gurugram (On-site)
We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies.
Responsibilities
Provide first-line support for desktop systems, including hardware, software, and peripheral devices.
Maintain accurate records of support requests and resolutions using our ticketing system.
Participate in IT projects and initiatives as required.
Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications.
Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
Collaborate with other IT team members to address complex technical issues and implement solutions.
Your profile
As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment.
Strong understanding of Windows and macOS operating systems, common software applications, and hardware components.
Ability to diagnose and resolve technical issues quickly and effectively.
Excellent verbal and written communication skills to interact with users and explain technical concepts clearly.
Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction.
Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions.
Work effectively with other IT team members to address complex issues and implement solutions.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience in a desktop support role or similar IT support position.
Strong knowledge of Windows and macOS operating systems.
Familiarity with network protocols and troubleshooting techniques
Strong communication skills and the ability to work effectively with diverse teams.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Top Skills
What We Do
At Saxo we believe that when you invest, you unlock a new curiosity for the world around you.
Discovering an intuitive desire within to actively learn, explore, and ask questions, you will engage with new companies, new communities, maybe even new countries. You could call this an appetite or passion for new knowledge and skills. We call it curiosity. Ultimately everything we do as a company is focused on getting curious people invested in the world by giving our clients more ways to make more of their money.
We began in Copenhagen, Denmark in 1992 with a clear vision: to make the global financial markets accessible for more people. In 1998, we launched one of the first online trading platforms in Europe, providing professional-grade tools and easy access to global financial markets for anyone who wanted to invest.
Today we are a well-capitalised Danish (EU) bank with top capital ratios and positive rating from S&P, trusted by over 1.2 million clients. As an international award-winning investment firm for investors and traders who are serious about investing, our clients enjoy regulated and reliable access to over 71,000 financial instruments on our industry-leading platforms. Keeping our headquarters in our beloved Denmark, we have expanded our reach to having more than 70 nationalities employed in offices in 14 countries.
We are proud of our Scandinavian heritage and we are committed to the values of trust, fairness, and security. We believe this gives our clients the confidence to be adventurous and curious.
Curiosity can lead you to places you never could have imagined. When you invest, you stimulate the mind, you see new perspectives, and you broaden your horizons. Personal transformation is inevitable as you develop a sincere interest and curiosity for not only the world, but also for others.
At Saxo our greatest hope is for everyone to become engaged, to feel empowered, and to Be Invested
