Be part of a greenfield project in the world of Media & Entertainment
At Merapar, we combine cutting-edge technology with a true passion for media. From our fast-growing team in the Netherlands, we work on innovative solutions in Cloud, Data, and Streaming. We're now building a brand-new team and are looking for two Support Engineers (junior & medior level) with a hands-on mindset and a passion for technology.
Why we need you!
Over the past few years, we've had the opportunity to deliver some truly exciting projects for our customers. Many of them choose to stay connected with us — not just because of what we’ve built, but because they know we’re there when it matters.
To ensure everything continues to run smoothly, we need a dedicated point of contact who can support our customers when issues arise. That’s where you come in.
You’re not expected to have all the answers right away. In the beginning, you’ll work closely with your team to investigate and resolve issues together. Over time, we’ll help you grow into someone who can work more autonomously and become a trusted technical sparring partner for our customers.
What will you be doing?
- Working closely with customers and translate their needs into practical solutions.
- Maintain regular contact with customers in both Dutch and Englisch and help turn their challenges into effective solutions.
- From day one, you'll help design and set up support structures, incident procedures, and monitoring systems.
- Analyse and resolve complex issues in production environments.
- Contribute ideas to improve our support processes and cloud infrastructure.
- We’ll train you to work with technologies such as AWS, Kubernetes, ECS, Prometheus, CloudWatch, and Grafana.
Work Rhythm & Team Dynamics
We value work-life balance and ensure our schedules are sustainable and flexible.
- You work in a hybrid setup, with an average of two days per week at our office in Veldhoven.
- You work fulltime (40 hours a week)
- You’re part of a small, close-knit team — two colleagues based in the Netherlands and two internationally — working on a greenfield cloud platform.
- Every four weeks, you take part in a one-week 24/7 on-call rotation.
What can you expect from us?
- A competitive starting salary
- 25 vacation days per year
- Holiday allowance (8% of your gross annual salary)
- A solid pension scheme
- A hybrid working model
- Additional compensation for participating in the on-call rotation
- Supportive colleagues to spar with and learn from
- Opportunities for professional development — including both technical and soft skills training
- Regular team outings and social events
- A healthy work-life balance, even with standby duties — we make sure there’s time to recharge
Join us, and let's create something remarkable together. Be more than just an employee; be a vital part of a story that's still being written. If you would like to know more about the role, please contact Maud Mutsaars on 06-42851017 or apply for the role via the button on this webpage.
Top Skills
What We Do
Merapar company was founded in 2015 by entrepreneurs and senior executives in the Telecoms, Media and Technology sector.
We aim to become the leading full service innovation partner in the Media, Broadcast and IoT sectors by leveraging the experience and backgrounds of our founders. Our dedicated software development capability and profound experience in scalable cloud solutions has resulted in a rich portfolio of cloud based platform components that can be swiftly deployed for our customers.
We are the trusted cloud-based software services company for our clients. From providing support on the initial business and technology concepts to successful implementation of operational solutions. Acting as advanced development group to allow for fast introduction and deployment of new technologies and techniques.
We empower our customers to stay ahead of the race
