Are you the technical guru that we seek? Do you love combining technology with travel? And do you would like to support -live- logistic process automation systems which are running worldwide? Then this is your opportunity!
In a world full of industrial automation, service is of the utmost importance. This requires skilled people with a high customer focus. Will you go the extra mile to find the root cause of a problem? Do you enjoy traveling to the customer where needed, to add immediate value by installing new software, solve problems or implement improvements?
Your role
You work with our in-house developed libraries which are based on PLC Siemens / Step7 and Tia Portal. This software controls our automated material handling systems. We use innovative technologies and equipment with the goal to let our customer experience maximum value of their process automation. Your work has immediate impact on the system installed at our customers sites!
You are the last level (3rd) support within the Service Desk organization and your primary tasks include analysing Incidents to restore service and identify the root-cause. Preventing is much better than reacting and that is why you develop solid and permanent solutions and lead the implementation. In most cases, you will provide this support remotely via a VPN-connection. That said, on a regular basis you will visit the customer to perform upgrades, health checks and other changes as we continue to implement ways to improve our systems on site. So, will you travel to our customer for instance in Japan or France? Perfect, because travelling is a key factor of this role for up to 25% of your time. This role obviously comes with more challenging tasks, but we would like to invite you for a personal conversation to talk about the full scope.
Your responsibilities:
Managing the most complex, often multidisciplinary, incidents and problems.
Implementing changes and making sure the last deployments/upgrades will be implemented at the customer site and this with an of course successful outcome!
Continuously improve our processes and products (for example tools and technologies).
Contributing to a qualitative knowledge management and training environment.
Encouraging collaboration between colleagues, departments, and customers.
Introducing new products and services in the team.
Your workplace is flexible, and you have the option to work from home. We value personal contact with your colleagues, and we like seeing you in the office where you can share your knowledge and experiences.
Who are you?
You are a go-getter and do not give up until you find a solution. Due to the fact you have frequent customer contact it’s very important to listen and translate their challenges into technical solutions. Therefore, excellent communication skills are key but also because working in a team gives you energy which results in a nice atmosphere where we always help each other. Additionally, you:
Have a technical oriented education.
Have profound knowledge and relevant working experience with Siemens PLC/Tia Portal.
Have knowledge of embedded controllers and industrial networks e.g. PROFINET, CIP Ethernet/IP, Asi.
Are curious, flexible, and eager to learn with the result of continuously improving the technology, processes, and yourself.
Have a problem-solving mindset with strong analytical skills, and you do have a proactive approach.
Do not mind participating in our stand-by rotation every 7 weeks for compensation.
This position offers a competitive salary range of € 4.700 to € 5.700 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
Your team
If you love working in an international organization and interacting with diverse cultures daily, then Vanderlande is the place to be. Your team consists of 12 motivated engineers with a technical background who take care of our customers within the segments Airports, Warehousing and Parcel.
Our team is an important part of the Service Desk, this department is responsible for delivering outstanding services 24/7 with the end goal of having a happy customer.
How we do this? With dedication, collaboration and by learning from each other. Of course, there is room for a healthy dose of humour. We want you to enjoy coming to work!
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
