About LiveU
LiveU is the global leader in live IP-video solutions, transforming live video into greater value. From breaking news and major sports events to public safety, our technology powers reliable and efficient live production and visual intelligence at scale.
LiveU field units are widely seen at the world's most important news and sports events. Trusted by over 5,000 customers in 150+ countries, LiveU is a multi-award-winning company driving innovation in live video worldwide.
Location: Remote
Responsibilities
- Field incoming requests/issues via omni-channel platform (phone, email, and chat).
- Take ownership of requests and support through resolution or escalation.
- Document requests/issues and related support activity.
- Identify priority escalation situations and manage them according.
- Raise awareness of procedures that require modification and/or are missing.
- Collaborate across the company as needed to resolve requests/issues.
- Identify and report cases that could be addressed with self-service and/or automation.
- Flexibility to work some weekends and holidays, and extra hours as needed.
- Outstanding customer service skills.
- Prior experience handling customer requests/issues (service).
- Technologically proficient with software and hardware.
- Technical support experience desired but not mandatory.
Skills Required
- Flexibility to work some weekends and holidays, and extra hours as needed
- Outstanding customer service skills
- Prior experience handling customer requests or service issues
- Technological proficiency with software and hardware
- Technical support experience
What We Do
LiveU, a leader in live IP-video solutions, offers a set of high-quality, resilient solutions for any live production – the LiveU EcoSystem. Built on its open, adaptable platform, the LiveU EcoSystem adds efficiency and shortens workflows across the entire video production chain, from contribution and production to distribution. Through innovative story-centric workflows, we help customers share their stories with a global audience in the most dynamic and engaging way. At the core of our EcoSystem lies LRT™ (LiveU Reliable Transport), LiveU's pioneering protocol for IP bonding and wireless connectivity, ensuring rock-solid resiliency and low latency from any location. Our rich portfolio ranges from our portable multi-cam/compact 5G encoders for live transmission to next-gen cloud ingest, digital production and global distribution solutions. Customers can go live from anywhere with our advanced, network-agnostic connectivity solutions – combining cellular (including private 5G), fiber and satellite. With over 5,000 customers in 150 countries and world-class customer support, LiveU’s technology is the solution of choice for global broadcasters, sports, public safety and other organizations. LiveU is a multi-award winner, including Frost & Sullivan for global product leadership and Technology & Engineering Emmy® Awards. For open positions, please visit https://www.comeet.com/jobs/liveu/90.00C
