Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.
Founded as Ekran System in 2013 by a team of passionate cybersecurity experts, Syteca Inc. has grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent. With headquarters in Waltham, MA, USA, and a worldwide network of offices and partners, we're dedicated to safeguarding organizations of all sizes from human-related risks.
We invite a Support Engineer who is excited about technology to join our team for providing top-class services for worldwide famous users of our cybersecurity product. You will learn from our experts and get a unique experience to become an expert yourself.
Responsibilities:
-Support user inquiries on IT issues via email / ticketing system and chats
-Reproduce customers issues on a prepared environment
-Participated in a remote troubleshooting calls and demo with customers
-Prepare customer oriented documentation and guides
-Hold technical presentations and online demos explaining our solution to prospective customers
Work schedule:
-Monday to Friday 10:00 AM – 19:00 PM
Requirements:
1+ years experience in technical support
-English language level: Upper-Intermediate and higher
-Good communication skills
Would be a plus:
-Knowledge of SQL queries and cloud computing platforms (AWS, Azure)
-Work experience with Linux and Mac OS (basic troubleshooting, logs collections)
-Experience in preparation and improvement technical documentation
Our benefits:
-Remote work
-Attractive salary adapted to your experience
-Career advancement and professional growth
-Personalized learning approach (mentoring, internal courses, knowledge sharing)
-Regular development - experienced team, development plan
If you are interested in this position, please send us your detailed CV.
Skills Required
- At least 1 year of technical support experience
- Upper-Intermediate or higher English proficiency
- Good communication skills
- Knowledge of SQL queries
- Knowledge of cloud computing platforms, including AWS or Azure
- Basic troubleshooting and log collection experience with Linux and macOS
- Experience preparing and improving technical documentation
What We Do
The Syteca platform is a comprehensive cybersecurity solution designed to meet the diverse needs of modern organizations. The platform features a customizable security toolkit enabling customers to employ granular privileged access management (PAM), advanced user activity monitoring (UAM), or a powerful combination of both. Syteca is specifically designed to secure organizations against threats caused by insiders. It provides full visibility and control over internal risks. To meet our clients' cybersecurity needs, Syteca partners with Microsoft and AWS, as well as other industry leaders. The Syteca platform ensures unparalleled visibility, control, and protection of your sensitive data and critical infrastructure. Our platform has been recognized by cybersecurity experts at Gartner, KuppingerCole, and NIST. Syteca — Transforming human risk into human assets.
