support engineer

Posted 7 Days Ago
Be an Early Applicant
Owensboro, KY, USA
In-Office
70K-103K Annually
Junior
Industrial • Manufacturing
The Role
Provide technical field support to pulp and paper customers by optimizing chemical treatment programs, troubleshooting equipment and process upsets, conducting testing and monitoring, analyzing operating data to recommend improvements, managing chemical inventories and deliveries, calibrating and maintaining feed systems and instrumentation, and preparing service reports while collaborating with account managers to drive customer satisfaction and retention.
Summary Generated by Built In

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

The Support Engineer is responsible for supporting pulp and paper customers by optimizing chemical treatment programs, maintaining process equipment, and providing technical expertise that improves mill performance, reliability, and product quality. This position works closely with customer operations, maintenance, and production teams to deliver measurable results and long-term customer value.
Key Responsibilities
  • Conduct routine testing, monitoring, and analysis of pulp and paper manufacturing processes and chemical treatment programs.
  • Support wet-end, retention, drainage, strength, deposit control, and water treatment applications to ensure optimal mill performance.
  • Troubleshoot process upsets, quality issues, and equipment performance concerns in partnership with customer personnel.
  • Analyze operating data and provide recommendations to improve productivity, efficiency, and product quality.
  • Manage chemical inventories and support product deliveries to ensure uninterrupted customer operations.
  • Maintain, calibrate, and troubleshoot chemical feed systems, pumps, instrumentation, and monitoring equipment.
  • Prepare and communicate service reports, performance updates, and improvement recommendations to customers and internal stakeholders.
  • Collaborate with Account Managers to ensure customer satisfaction, business retention, and identification of growth opportunities.
Qualifications
  • 2+ years of experience in pulp & paper manufacturing, specialty chemicals, process engineering, paper science, or a related industrial environment.
  • Strong understanding of paper machine operations, process chemistry, or mill support functions preferred.
  • Mechanical aptitude with the ability to troubleshoot pumps, feed systems, instrumentation, and related equipment.
  • Strong analytical, communication, and customer relationship skills.
  • Ability to work independently in a manufacturing environment and support multiple priorities.
  • Valid driver's license and willingness to travel throughout the assigned territory.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

The expected compensation range for this position is between $70,250.00 and $103,026.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Skills Required

  • 2+ years of experience in pulp & paper manufacturing, specialty chemicals, process engineering, paper science, or a related industrial environment.
  • Strong understanding of paper machine operations, process chemistry, or mill support functions.
  • Mechanical aptitude with the ability to troubleshoot pumps, feed systems, instrumentation, and related equipment.
  • Strong analytical, communication, and customer relationship skills.
  • Ability to work independently in a manufacturing environment and support multiple priorities.
  • Valid driver's license and willingness to travel throughout the assigned territory.

Solenis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Solenis and has not been reviewed or approved by Solenis.

  • Healthcare Strength Healthcare coverage includes medical, dental and vision options, and a 90/10 plan is available in at least one location. Wellness tools and plan variety indicate competitive medical support.
  • Retirement Support Retirement programs include a 401(k) with employer match and tenure-linked contributions, alongside company-funded pension elements in some regions. These components suggest meaningful long-term savings support.
  • Wellbeing & Lifestyle Benefits Wellbeing initiatives span physical, emotional, social and financial health via a global EAP and a wellness platform with activity-based rewards. Site-specific amenities such as gyms, recreation and creche services further reinforce lifestyle support.

Solenis Insights

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The Company
HQ: Wilmington, DE
5,522 Employees
Year Founded: 1907

What We Do

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media

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