Support Engineer

Posted 2 Days Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
Mid level
Automotive • Retail
The Role
Provide L2 support and SRE-style operations for data pipelines and platforms. Monitor workflows, manage incidents and RCA, enforce data quality and governance, implement monitoring/SLIs, automate support tasks, and coordinate with engineering, BI, and business stakeholders to resolve data issues and improve reliability.
Summary Generated by Built In
Support Engineer

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Key Responsibilities needed

Data Platform Support & Operations

  • Provide L2 support for data pipelines, ETL processes, and data platforms
  • Monitor data workflows to ensure data availability, accuracy, and timeliness
  • Manage and resolve production incidents, data failures, and performance issues

Monitoring & Reliability (SRE Practices)

  • Implement and manage monitoring, alerting, and logging frameworks
  • Define and track SLIs/SLOs for data pipelines and platforms
  • Ensure proactive issue detection and high system reliability

Incident & Problem Management

  • Perform root cause analysis (RCA) for data issues and system outages
  • Work on incident resolution within defined SLAs
  • Collaborate with engineering teams to implement permanent fixes and improvements

Data Quality & Governance

  • Ensure data integrity and consistency across systems
  • Implement validation checks and automated quality frameworks
  • Support compliance with data governance and security standards

Collaboration & Stakeholder Management

  • Act as a bridge between data engineering, BI, and business teams
  • Communicate incident status, risks, and resolutions effectively
  • Support stakeholders in resolving data-related issues and queries

Continuous Improvement & Automation

  • Identify opportunities to automate repetitive support tasks
  • Improve system efficiency through process optimization
  • Contribute to initiatives such as Data Driven Engineering (DDE) and automation frameworks

Qualifications & Experience

  • Bachelor’s/Master’s degree in computer science, Engineering, or related field
  • Hands-on experience with:
    • Data pipelines (ETL/ELT tools)
    • SQL and data querying
    • Cloud platforms (Azure preferred)
    • Monitoring/logging tools

Technical Skills

  • Data Platforms: Fabricks, Azure Data Factory, Databricks, Synapse, or equivalent
  • Databases: SQL Server, Snowflake, or similar
  • Monitoring: Azure Monitor, Log Analytics, Grafana, Splunk (or equivalent)
  • Scripting: Python, SQL, or Shell scripting
  • BI Tools: Power BI
  • DataIKU (Optional)

Skills Required

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field
  • Hands-on experience with data pipelines (ETL/ELT tools)
  • SQL and data querying
  • Experience with cloud platforms
  • Azure (preferred)
  • Experience with monitoring and logging tools
  • Databricks
  • Fabricks
  • Azure Data Factory
  • Synapse
  • SQL Server
  • Snowflake
  • Azure Monitor
  • Log Analytics
  • Grafana
  • Splunk
  • Python scripting
  • Shell scripting
  • Power BI
  • DataIKU

Michelin Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michelin and has not been reviewed or approved by Michelin.

  • Healthcare Strength Healthcare access is described as broad, including medical, prescription, dental, mental/behavioral health support, and disability and life insurance coverage. Global baseline protections also emphasize healthcare coverage for employees and families.
  • Retirement Support Retirement support is characterized as strong, with a 401(k) plus additional retirement components referenced alongside profit sharing in the overall package. Financial benefits are framed as a meaningful part of total rewards beyond base salary.
  • Parental & Family Support Parental and family support is positioned as a notable strength through global minimum paid maternity/adoption and paternity/adoption leave, plus survivor benefits tied to salary and education support for children. Additional family-oriented benefits such as adoption assistance are also included in the package.

Michelin Insights

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The Company
HQ: Clermont-Ferrand
111,200 Employees
Year Founded: 1889

What We Do

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....

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