The Role
Provide front-line technical support for the TT trading platform: answer inbound calls and tickets, perform triage, follow SOPs and playbooks, document cases in ServiceNow, escalate complex issues, communicate with clients and internal teams, and participate in knowledge sharing and occasional weekend/holiday coverage. Role emphasizes client-facing communication, basic log review, and learning platform workflows under senior mentorship.
Summary Generated by Built In
As a Support Engineer – Entry Level, you’ll be part of the front line of Trading Technologies’ customer support organization. You will assist clients by answering support calls and handling tickets related to the TT trading platform, performing initial triage and investigation to resolve issues or escalate them when needed. This is an entry-level role designed to build a strong foundation in trading technology support. You’ll gain exposure to TT’s full suite of products and lines of business, learning how to identify, troubleshoot, and communicate effectively with clients ranging from individual traders to Tier 1 banks. With time and experience, you’ll have opportunities to grow into more advanced technical and product-focused support roles within TT.
What Will You Be Involved With?
Customer Support and Issue Resolution
- Respond to client inquiries via phone, trading platform tickets, or the customer support portal.
- Perform initial investigation and triage using available tools and documentation.
- Follow playbooks and standard operating procedures to resolve straightforward issues.
- Escalate complex or recurring issues to senior engineers or other teams when appropriate.
- Maintain a professional, client-focused attitude when assisting customers, often under time-sensitive conditions.
Incident and Problem Management
- Log and document all cases accurately in ServiceNow, including troubleshooting steps and status updates.
- Track open incidents to ensure timely follow-up and resolution.
- Contribute observations on recurring issues or improvement opportunities to team leads.
- Communication & Collaboration
- Communicate clearly and professionally with clients, providing updates on issue progress.
- Collaborate with other support engineers and internal escalation teams to ensure smooth handover of cases.
- Participate in knowledge sharing, internal discussions, and training sessions to enhance team effectiveness.
Technical and Tool Proficiency
- Use internal tools such as ServiceNow, Slack, Confluence, and Google Gemini for ticketing, communication, and knowledge reference.
- Learn to review application logs and alerts using available tools (training provided).
- Develop familiarity with TT’s trading platform components and workflows through structured learning and mentorship.
Work Expectations and Coverage
- Be available and responsive during assigned working hours, handling inbound calls and tickets.
- Participate in occasional weekend or holiday coverage for mock trading sessions or critical incidents.
- Coordinate with team members to ensure consistent client coverage during PTO or shift changes.
- Notify the team when stepping away from desk coverage to maintain continuous service availability.
Performance and Accountability
- Take ownership of assigned tickets and ensure customers receive timely and accurate communication.
- Maintain attention to detail in documentation and case handling. Manage priorities effectively under guidance from senior staff.
- Follow established workflows, policies, and service standards to ensure consistent delivery quality.
Collaboration with Other Teams
- Work closely with senior support engineers and operations teams for escalations and monitoring.
- Support post-incident reviews by providing accurate case history and customer impact information when requested.
- Participate in cross-team learning to broaden understanding of TT’s systems and services.
What Will You Bring to the Table?
- Bachelor’s degree in Finance, Economics, Computer Science, or a related field with a keen interest in capital markets.
- Strong analytical and problem-solving skills with an eagerness to learn technical concepts.
- Excellent written and verbal communication in English.
- Comfortable speaking with clients, including traders and financial institutions in high pressure situations.
- Prior experience in Proprietary Trading, Back-office Risk, or Market Operations is highly preferred.
- Basic technical understanding (e.g. operating systems, networking, or scripting) advantageous but not required.
- Willingness to occasionally work weekends or holidays for scheduled activities.
- Career Growth: Gain hands-on experience supporting a global trading platform and develop skills to progress into advanced support roles.
- Learning Environment: You’ll work alongside experienced engineers and receive ongoing training on TT’s platform and industry fundamentals.
- Client Exposure: Direct interaction with traders and Tier 1 financial institutions.
- Global Collaboration: Be part of a connected international support team covering all TT products and lines of business.
- Dynamic Environment: Every day offers new challenges, learning opportunities, and the satisfaction of solving real customer problems.
What We Bring to the Table
- TT is a company in an exciting growth phase, having benefited from new ownership and investment over the last 5 years.
- A compelling suite of products, and plans for significant product development in 2026 and onwards.
- An established and mature core product offering, with a well known and well respected brand identity.
- A dynamic and positive company culture that fosters employee growth and rewards results.
- A comprehensive benefits package.
Trading Technologies (www.tradingtechnologies.com) is a global capital markets platform services company providing market-leading technology for the end-to-end trading operations of Tier 1 banks, brokerages, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. With its roots in listed derivatives, the Software-as-a-Service (SaaS) company delivers “multi-X” solutions, with “X” representing asset classes, functions, workflows, and geographies. This multi-X approach features trade execution services across futures and options, fixed income, foreign exchange (FX), and cryptocurrencies, augmented by solutions for data and analytics, including transaction cost analysis (TCA); quantitative trading; compliance and trade surveillance; clearing and post-trade allocation; and infrastructure services. The award-winning TT platform ecosystem also helps exchanges deliver innovative solutions to their market participants and technology companies to distribute their complementary offerings to Trading Technologies’ clients.
Trading Technologies is backed by leading global investment firms Thoma Bravo, one of the world’s largest and most experienced software investors, and 7Ridge, a global growth equity firm focused on technology-enabled businesses.
This investment supports Trading Technologies’ continued focus on product innovation, platform scalability, and long-term growth for customers and partners worldwide.
Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information, parental status, veteran, or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.
About
Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem.
Skills Required
- Bachelor's degree in Finance, Economics, Computer Science, or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication in English
- Comfortable speaking with clients, including traders and financial institutions, under pressure
- Prior experience in Proprietary Trading, Back-office Risk, or Market Operations
- Basic technical understanding (operating systems, networking, or scripting)
- Experience using or willingness to use ServiceNow, Slack, Confluence, and Google Gemini for ticketing and knowledge reference
- Willingness to occasionally work weekends or holidays for scheduled activities
Trading Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trading Technologies and has not been reviewed or approved by Trading Technologies.
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Healthcare Strength — Health coverage is described as competitive, with multiple plan options, discounted premiums, and wellness initiatives such as gym subsidies and healthy meal programs.
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Leave & Time Off Breadth — Paid time off is portrayed as generous, combining substantial PTO, paid holidays, flexible schedules, and added allowances like training days and volunteer time.
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Parental & Family Support — Family supports include generous parental leave for primary caregivers, backup care for children, adults, and pets, adoption assistance, and dedicated spaces for new mothers.
Trading Technologies Insights
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The Company
What We Do
Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users. Be aware of fraudulent job postings: It has come to our attention that individuals pretending to represent Trading Technologies are posting fake job ads on LinkedIn and possibly other job boards. These individuals conduct candidate interviews via Skype and extend offers, likely with the intent to collect personal information such as banking information, social security number or date of birth. They use a Gmail email address that is not affiliated with Trading Technologies. Only emails using a tradingtechnologies.com or trade.tt email address are authentic. Although we use third party recruiting agencies on a case-by-case basis, all candidates speak with a staff member who has a valid company email address before any offers are extended or personal information collected. Our open positions are posted on BuiltIn and on the Careers page of our website.
Why Work With Us
Cited by Crain's and Built In Chicago as one of Chicago’s best places to work, Trading Technologies is a pioneering financial technology firm that constantly pushes boundaries in the trading industry. TT is a highly collaborative and culture-first organization that fosters an environment of creativity and camaraderie to achieve results.
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