OX Security is hiring a Tier 1-2 Support Engineer to take ownership of customer success and issue resolution in our SaaS and on-premises deployments. This role is ideal for someone with a strong technical background who enjoys problem-solving, communicating with customers, and working across engineering and DevOps teams to deliver solutions that work reliably in enterprise-controlled environments.
As a Tier 1-2 Support Engineer, you will be the technical front line for our customers, helping them configure, debug, and maintain our software in diverse infrastructure setups.
What We’re Looking For
- 3+ years of experience in technical support, technical account management, or solutions engineering, preferably for a B2B SaaS product.
- Hands-on knowledge of SSO protocols and identity providers. Strong ability to analyze logs, trace errors, and resolve performance or access issues.
- Experience working with APIs, webhooks, and data transformation/debugging tools.
- Familiarity with application security concepts (e.g., static/dynamic scanning, vulnerability management, secure SDLC) - advantage.
- Comfort working with CI/CD integrations, developer tools, and code-based configuration.
- Excellent interpersonal and communication skills, both with technical and non-technical stakeholders.
- Excellent troubleshooting, communication, and documentation skills.
- Comfort in managing multiple priorities in a fast-paced, customer-driven environment.
Top Skills
What We Do
Security teams use OX to prioritize developer resources by finding and fixing the 5% of issues that matter. OX proprietary technology consolidates security intelligence better than anyone on the market today. With OX you can improve appsec security posture without slowing down development, consolidate existing tooling into actionable insights and remediate issues with minimal back and forth
