Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Support Engineer, SAP, ECP, Payroll. Qualified candidates can work remotely from anywhere within the US. The role will report directly to the Regional Manager.

Position Summary

The role of the Support Engineer, SAP, ECP, Payroll is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.

The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.

The role of the Support Engineer, SAP, ECP, Payroll, requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Responsible for the functional implementation of change requests and/or support of services for SAP throughout the project lifecycle, including planning and design phases, requirements, estimating, configuration, testing and deployment with minimal supervision.
• Develop working relationships with other members of the support delivery team, management, and external clients to deliver enhancements and daily support effectively.
• Has targeted conversations with client in area(s) of focus and provides consultative advice and recommendations, to influence client decisions, applying Alight Point of View and best practice learnings.
• Participate in or project management internal initiatives that impact the domain or our consulting methodology, such as identifying and incorporating process improvements to our consulting methodology, documenting best practices, building, and refining functional/technical collateral, etc.
• Provide SuccessFactors Employee Central Payroll support

Experience

• SAP: at least (7) years (Required)
• Payroll: at least (7) years (Required)
• HCM Consulting: at least (7) years (Required)
• Minimum (4) years of SuccessFactors experience

Skills

• In depth knowledge and understanding of HR, payroll, tax, accounting project management, BSI tax processing, TUBS implementation.
• Understanding of regulatory and legislative guidelines desired.
• Strong computer skills with current technical knowledge in CPI integration, PTP, BSI integration and EC/ECP integration
• Ability to work in a fast-paced environment and to adapt to frequent change.
• Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate.
• Excellent oral and written communication skills.
• Demonstrated initiative and curiosity to build skills in other areas.
• Ability to consult with clients/client teams on the related technology and functional area offering thought leadership, best practices, and configuration options.
• Advanced knowledge and understanding of best practices and service delivery models.
• BSI TUBs & HRSPs analysis; application and testing
• Support experience in SAP HR modules - Personnel Administration, Payroll, Benefits, Compensation Management, and Time management.
• On cycle payrolls & Off cycle payrolls.
• Payroll issues resolution with quick turn around
• Experience with configuration of Wage types, Payment models, Priorities and Arrears, Tax Models, Holiday Calendars, Work Schedules, Payroll and Time Schemas and Rules, Benefits integration with Payroll
• HRSP & BSI TUBs application/maintenance including tax and regulatory changes.
• Experience with configuration and generation of tax reports, including W2s. 
• HR Forms (PE51) configuration experience

Education & Certification

• Bachelor’s degree and/or an extensive professional work experience in SAP payroll
• SAP certification in payroll desirable

Location

Remote - US

Why Rimini Street?

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.