Support Engineer SAP 4 HANA

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Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Accountability: Maintain Finance Systems SAP S4 Hana

·       Perform day-to-day Sap Business Support system administrative tasks.

·       Update replication mapping tables.

·       Scheduling of relevant daily/monthly and annual jobs.

·       Open and closing of financial cycles.

·       Monitoring data feeds with relevant data integrity checks and clearing of integration errors

·       Perform month end processes and escalate system problems

·       Participate in software updates and patches as required.

·       Participate in projects aimed at improving and expanding Financial Control applications and/or system functionality.

Accountability: Operational Delivery, Access Management, User Support, Reporting and Communication

·       Provide direction and input to enable business units to manage and resolve queries.

·       Apply, manage and enforce restricted access and security on S4 Hana and maintenance of user authorisation levels as per formal user access requests.

·       Apply, update and manage user profiles, giving consideration to segregation of duties.

·       Provide effective customer service inclusive of user guidance on system utilisation.

·       Assist users with unresolved and other queries regarding transactions processed to the general ledger.

·       Conduct end-user training and support testing activities.

·       Determine the root cause of identified and/or raised incidents and assist with problem resolution.

Accountability:  Stakeholder engagement

·       Contribute to sustainment of stakeholder satisfaction.

·       Contribute towards co-operative valuable services delivery.

·       Maintain close relationships with key stakeholders.

·       Respond efficiently, ensuring high quality of work and by meeting the required deadlines to ensure the satisfaction of stakeholders.

·       Assist with all Service Now Requests or Incidents raised.

·       Perform problem solving techniques through probing and listening.

Accountability:  Business direction and support

·       Deliver services that meet and/or exceed service levels/expectations.

·       Comply with policies and procedures applicable to the business function.

·       Maintain quality of day-to-day business activities.

Accountability:  Risk management, compliance and controls

·       Ensure critical control on processes are adhered to.

·       Provide input to control assessments.

·       Adhere to all compliance requirements ensure all mandatory training is completed on time.

Accountability:  Process management

·       Execution of processes as designed.

·       Constantly review, improve, and maintain own activities to enhance the effectiveness and efficiency of processes.

·       Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction.

·       Assist in the implementation of new and/or enhanced processes.

Support
• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Proactively identify any risks ahead of application support processes e.g. changes, optimization,

• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Education

•       Bachelor's Degree or National Diploma in IT

Preferred Experience

•       Essential - 2 -5 year of banking experience.

•       Extensive computer/Microsoft skills, i.e. Word, Excel, PowerPoint, Outlook.

•       Essential SAP S4 Hana experience required

•       Preferred - 2 Years basic accounting.

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised