Support Engineer - Romania

Location: Bucharest, Romania

Job Type: Full-Time

Working as Developer Support Engineer in the Support team:

You bring proven experience working in Customer Operations and/or R&D environments, with the ability to design, develop, and support network-related software. Your focus is on ensuring optimal performance, efficient system resource utilization, and maintaining Carrier-Grade stability to deliver world-class support and outstanding service quality.

Position summary:

As a Developer Support Engineer, you will play a key role in enabling customers to fully leverage Enea’s software solutions. You’ll troubleshoot complex technical issues, analyze code, and collaborate with R&D and Project teams on custom development initiatives, delivering advanced technical solutions. This role combines deep technical expertise with customer-facing collaboration.

As our solutions are delivered as an SDK, you’ll work hands-on with customer engineering teams to ensure seamless integration and optimal performance in their environments.

You may occasionally collaborate with the Technical Account Manager (TAM) to showcase the value and technical capabilities of Enea’s solutions during new opportunities.

This role requires a strong ability to quickly learn and adapt to customer’s environments, tools, and technologies.

Main Duties:

The following main duties outline the core responsibilities of the Developer Support Engineer, focusing on technical problem-solving, code analysis, and collaboration with internal teams to resolve customer issues.

Maintenance Phase

• Manage customer support cases from initiation to resolution, ensuring SLA compliance.

• Analyze and troubleshoot complex software issues, including reproducing problems and developing test scenarios.

• Develop code fixes and custom integrations when required to resolve customer issues.

• Collaborate with R&D, Sustaining Engineering, and Custom Project teams to deliver timely, high-quality solutions.

• Conduct technical follow-up with customers to confirm resolution and satisfaction.

• Prepare detailed reports such as root cause analyses and escalation reviews and recommend process improvements.

• Contributes and suggests areas of improvement for tools, processes, and other related topics.

• Assist Project Managers in resolving technical issues quickly during project execution.

• Interfaces with Project Managers, Customers

Pre-Sales Phase

• Assist the Pre-sales Engineer to accelerate the resolution of technical issues.

• Supports the Pre-sales Engineer during the product evaluation.

• Interfaces with Pre-Sales, Account Manager, Customers

Profile Prerequisites

Education & Experience:

• Bachelor's degree (or higher) in Computer Science, Information Systems, or a related field, with a specialization in networking or systems programming.

• Minimum 3 years of experience in technical support or software development.

Technical Skills:

• Strong proficiency in C programming on x86/Linux platforms.

• Solid understanding of multi-threaded application development and concurrent programming techniques.

• In-depth knowledge of Linux development tools (compilers, debuggers, build systems).

• Proficient in using debugging and profiling tools to identify and resolve performance bottlenecks.

• Strong understanding of IP networking protocols and network stack behavior.

• Proficient in scripting with Python, Bash, or similar languages for automation, testing, and tooling.

Language & Communication:

· Fluent in English, both written and spoken.

· Strong analytical and problem-solving skills, with the ability to work independently and collaboratively in cross-functional teams.

Soft Skills

• Strong interpersonal and communication skills; able to collaborate effectively with both Enea team members and customer stakeholders.

• Curious and adaptable mindset with a strong desire to learn and explore new technologies.

• Customer-focused approach, with the ability to understand and prioritize customer requirements in complex technical contexts.

• Capable of managing multiple tasks and priorities simultaneously in a dynamic environment.

Why Join Us?

We are a global specialist in advanced telecom and cybersecurity software, with a vision to making the world's communications safer and more efficient.
We serve 160+ communication service providers across more than 100 countries, supporting over 30% of the world’s mobile subscriptions, with billions relying on our software every day.
Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

At Enea, you'll be part of an innovative team, working on cutting-edge technologies that help shape the future of networking and security. We foster a collaborative environment where every team member has a voice and an opportunity to grow. If you are passionate about delivering excellent technical support and solving complex challenges, we'd love to hear from you!

Enea Embedded Security - Deep Packet Inspection Software

Enea Qosmos technology is the de facto industry standard for embedded Deep Packet Inspection (DPI) and Traffic Intelligence in cybersecurity and networking.

Our embedded deep packet inspection and traffic intelligence software products’ classify traffic in real-time and provide granular information about network activities, boosting solution performance from the inside. Available as a next-generation DPI (NG DPI) and classification engine SDK or a standalone high throughput network sensor, they support an extensive range of protocols and applications and deliver detailed network traffic visibility, application awareness, and essential insights into encrypted traffic to cybersecurity and networking solutions such as SSE, SASE, SD-WAN, ZTNA, NGFW, and NDR/XDR.

Enea also offers IDS-based threat detection capabilities as an SDK, enabling easy and tight integration with cybersecurity solutions while remaining highly flexible and scalable.

What can Enea offer you?
At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

• Flexible hybrid work: A modern work model that supports a healthy work–life balance.

• Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.

• Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.

• Competitive compensation: A competitive salary package complemented by region-specific benefits.

• Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.
  

About Enea:

Enea is a global specialist in advanced telecom and cybersecurity software, with a vision to make the world's communication safer and more efficient. Through continuous innovation, Enea's solutions help secure, optimize, and monetize communication services. The company serves over 300 customers in more than 100 countries, including telecom operators, communication platform providers, cybersecurity vendors, and government organizations. Every day, more than 3 billion people rely on Enea software for seamless connectivity between people, businesses, and connected devices. Enea is headquartered in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm.

To learn more, visit www.enea.com