The Role
Provide technical support for Clinical Solutions products, troubleshoot issues, document activities, monitor systems, and ensure compliance with healthcare regulations.
Summary Generated by Built In
- Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets
- Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions
- Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed
- Document all support activities and maintain accurate ticket status and follow-up through resolution
- Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades
- Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements
- Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications/experience)
- Experience supporting enterprise applications or implementing software solutions for US or international customers
- Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting
- Experience with ticketing systems, remote support tools, and complex enterprise software installations
- Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache)
- Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems
- Strong incident management, multitasking, problem-solving, and written and verbal communication skills
Benefits
- Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
- Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
- Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
- Enjoy flexibility, with adaptable hours and remote work.
- Competitive compensation and benefits package, aligned with experience and market standards.
Top Skills
Apache
Iis
SQL
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The Company
What We Do
Jacobian empowers physicians to deliver diagnostic excellence for every patient. Radiologists and pathologists are overburdened, and the industry can’t keep up with imaging demand. Jacobian exists to solve that problem. "Intelligence Amplified" reflects Jacobian’s core philosophy: Enhancing - not replacing - human expertise with AI and automation.
