We are seeking a skilled and customer-focused Support Engineer to provide technical assistance for Microsoft products and services. This role involves troubleshooting, resolving, and escalating issues related to Microsoft 365, Windows OS, Azure, and related technologies. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality support.
Responsibilities:
- Provide Tier 1–2 support for Microsoft platforms including Windows, Office 365, Teams, SharePoint, and Exchange.
- Troubleshoot hardware, software, and network issues via phone, email, or remote tools.
- Escalate complex issues to senior engineers or Microsoft Premier Support when necessary.
- Maintain accurate documentation of issues, resolutions, and procedures.
- Assist with system installations, upgrades, and patch management.
- Educate users on best practices and new features.
- Collaborate with cross-functional teams to ensure seamless IT operations.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support or IT helpdesk roles.
- Proficiency in Microsoft 365, Windows OS, and Active Directory.
- Familiarity with Azure AD, Intune, and PowerShell scripting.
- Strong analytical and communication skills.
- Preferred certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Azure Fundamentals (AZ-900).
Top Skills
What We Do
ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer a unique value proposition of comprehensive digital solutions and services under one roof. The company is positioned to drive the transformation of enterprise and government customers in the MENA region by providing a center of excellence and managed solutions across the ICT stack, including cloud, cybersecurity, modern infrastructure, big data, IoT, AI, smart cities, drones and robotics, and emerging technologies.
ZainTECH leverages Zain’s global reach, unique regional footprint, and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, and the United Arab Emirates, as well as in other key markets in the Middle East.
ZainTECH forms a key pillar in the evolution of Zain’s core telecom business to maximize value and build on the company’s many strengths to selectively create and invest in growth verticals beyond standard mobile services. This ultimately supports Zain’s vision of becoming a leading ICT and digital lifestyle provider.
