Support Engineer - Level 2

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in Toronto, ON, CAN
In-Office or Remote
Mid level
Healthtech • Information Technology
The Role
The Support Engineer - Level 2 at Smile Digital Health will develop and maintain software components, support Tier 2 issues, and mentor Tier 1 staff, while ensuring interoperability and performance.
Summary Generated by Built In
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 
 
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

This position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.

Responsibilities:

  • Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.
  • Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
  • Working with Tier1 support team to diagnose and correct issues raised in customer incidents.
  • Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.
  • Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.
  • Participate in major incident response teams.
  • Ensure relevant documentation and frameworks are maintained and up-to-date.
  • Research technologies that will be used in new and existing modules of the solution.
  • Ability to analyze and solve problems, identify issues and apply or implement solutions.
  • Break down work for other team members and be the go-to person for project issues/status.
  • Analyze solutions to ensure that they are interoperable, performant and maintainable.
  • Comply with the privacy, security and confidentiality policies.

Requirements

  • 3+ years of experience in software development and/or equivalent experience. 
  • Post-secondary education in computer science, software development or equivalent education and/or experience. 
  • Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems.
  • Experience in HL7 (V2, FHIR) is an asset.
  • Experience with Hibernate, Spring, REST web services, Git is an asset.

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. 
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Skills Required

  • 3+ years of experience in software development and/or equivalent experience
  • Post-secondary education in computer science, software development or equivalent education and/or experience
  • Experience with developing software applications, unit and functional test practices along with end-to-end feature development
  • Experience in HL7 (V2, FHIR)
  • Experience with Hibernate, Spring, REST web services, Git
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The Company
Toronto, , Ontario
291 Employees
Year Founded: 2016

What We Do

Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide

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