Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Monday - Friday 40 hour working week.
Based across multiple client sites in Invercargill and working within the education sector, you will be the first point of contact for a wide range of IT support requirements. Through face-to-face interactions and ticket management, you will deliver exceptional customer service while effectively communicating with both technical and non-technical stakeholders. You will be responsible for prioritizing and troubleshooting technical issues, working collaboratively with cross-functional teams to resolve more complex problems.
This role also requires the accurate completion of daily timesheets, with a strong attention to detail.
As the position supports multiple client sites across the region, flexibility and a willingness to travel are essential. A company vehicle is available for out-of-town travel. Travel is typically required for approximately one day per week, with journeys generally up to two hours in duration. Occasional longer trips may be required to support special projects or provide cover across the wider region.
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Driver's License (Full or Restricted)
Responsibilities:
- Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
- Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
- Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
- Uphold IT security standards and ensure compliance with industry best practices.
- Collaborate with clients to understand technical requirements and deliver effective solutions.
- Maintain accurate technical documentation and contribute to continuous improvement initiatives.
- Engage in ongoing professional development to remain current with emerging technologies and industry trends.
Please note that this is a general description
Desirable:
- Degree in IT or related field, or equivalent hands-on experience
- Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
- Strong knowledge of hardware, OS, and virtualization technologies
- Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
- Solid understanding of networking (TCP/IP), cloud platforms, and IT security
- Experience managing networks and firewall configurations
- Excellent troubleshooting, documentation, and communication skills
- Client-focused, analytical, and able to manage multiple priorities
- Self-driven with a proactive approach to learning and problem-solving
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industry's latest technologies.
- Internal career growth for high performers and IT super-stars
- An opportunity to earn while you learn with our Certification Bonus Program
- EAP Program – Raise limited. Three free sessions per year.
- Cost price on products from our suppliers
- Referral Bonus Initiative
- School holiday – Projects and Training opportunities
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- Must be a New Zealand citizen or hold permanent residency
- Must have a New Zealand Driver's License (Full or Restricted)
- Willingness to travel approximately one day per week and occasional longer trips
- Degree in IT or related field or equivalent hands-on experience
- Vendor certifications (Fortinet, Cisco, Microsoft, VMware)
- Strong knowledge of hardware, operating systems, and virtualization technologies
- Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
- Solid understanding of networking (TCP/IP), cloud platforms, and IT security
- Experience managing networks and firewall configurations
- Excellent troubleshooting, documentation, and communication skills
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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