Support Engineer L2

Customer experience at Nebius GPU AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.

This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.

You’re welcome to work remotely from the USA.

Please note that this is a shift work. 

Your responsibilities will include: 

• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.

• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.

• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.

• Develop Python and Bash automation scripts to streamline processes and optimize workflows.

• Provide timely updates and clear customer explanations regarding issue status and resolutions.

• Escalate unresolved problems promptly to ensure minimal service disruption.

• Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have: 

• Linux administration – advanced

• Networking – intermediate

• Kubernetes – intermediate

• Cloud solutions (AWS, Azure, GCP) – intermediate

• Python/Bash scripting – intermediate

• ML training, inference and pipelines – intermediate

• Data storage concepts – intermediate

• Troubleshooting and problem-solving – advance

Qualifications: 

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours:

• Availability for rotational shifts or on-call support as required.

Key Employee Benefits:

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote Work Reimbursement: Up to $85/month for mobile and internet.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from 100k-130k base + quarterly bonuses based on your experience, skills, and location.