The Role
Provide Level 1 technical support for hardware, software, and network-related issues, respond to inquiries, troubleshoot, and document incidents.
Summary Generated by Built In
Who we are:
iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore.
While some of our customers operate a staff augmentation setup with full control, others rely on fully outsourced teams letting us handle all deliverables. Day to day, we thrive to provide customized solutions and deeply integrate in our customers’ business processes.
Regardless of the model, we believe in recruiting the best available talent available in the market, and offer our customers great value for their money.
Who you’ll work with:
Our customer has had a singular mission since day one: to redefine aerospace. It's not a tagline or an aspiration. It's a call to action. It's what they do across businesses and regions. Every day is full of moments to break through the status quo, spark innovation, engage employees and deliver for customers. And when we think they've solved what needs solving, they'll ask even harder questions and continue to raise the bar for success. That's who our customer is and who you can be, too. They need your unique ideas, perspectives and expertise. Join them and help build a more advanced, more autonomous, more connected, more electric and more sustainable future.
Key Responsibilities:
- Provide Level 1 technical support for hardware, software, and network-related concerns
- Respond to user inquiries via email, phone, or ticketing system
- Troubleshoot and resolve basic technical issues
- Escalate unresolved or complex issues to higher-level support teams
- Document incidents, resolutions, and troubleshooting steps accurately
- Assist in system setup, user account management, and basic configurations
- Monitor and maintain IT support requests and service levels
- Coordinate with internal teams to ensure timely issue resolution
Requirements
Basic knowledge of:
- Operating systems and computer hardware
- Networking concepts
- Troubleshooting methodologies
- Familiarity with ticketing tools and IT support processes
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
Benefits
- Competitive Salary Package: Receive a pay package that matches your skills and experience.
- Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
- Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
- Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
- Learning Opportunities: Access training, certifications, and mentorship to grow your career.
- Team Engagement: Join team-building activities and wellness programs.
- Modern Tools: Use the latest technology to excel in your role.
- Career Growth: Clear paths for promotion and professional development.
- Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- Basic knowledge of Operating systems and computer hardware
- Basic knowledge of Networking concepts
- Basic knowledge of Troubleshooting methodologies
- Good communication and customer service skills
- Willing to work onsite
- Willing to work on a 3-month or 6-month fixed-term contract
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The Company
What We Do
iScale Solutions is a full-service outsourcing company providing staff augmentation, IT services, business process outsourcing, digital marketing, creative solutions, and managed IT support.
