At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
JetBrains Hub is an authentication service created and hosted by JetBrains. It is offered both as a SaaS solution and as an embeddable on-premises component. Product teams in JetBrains use Hub to connect to SSO identity providers, such as Okta or Entra ID.
As adoption grows, we are looking to expand the team and provide better service to our existing customers. The team itself is distributed, so we mainly collaborate online with a lightweight Kanban-like process.
As part of our team, you will:- Provide technical support via a help-desk system, community forums, and an issue tracker.
- Maintain a support knowledge base to ease future troubleshooting.
- Be a bridge between customers and team members, exploring the peculiarities of their IT landscape and identity management practices in order to provide valuable input and help the team steer product direction.
- Help internal JetBrains teams integrate the identity management component into their products and services
- At least 2 years of experience in QA or customer support.
- Excellent spoken and written English skills (B2 or higher).
- Technical troubleshooting abilities.
- The ability to work in a self-managed manner.
- Good communication skills.
- Experience with the basics of Linux administration: Bash, grep, and SSH.
- At least basic knowledge of Docker and K8S.
- Experience with the basics of networks and protocols: the OSI model, Fluent HTTP.
- Knowledge of OAuth, SAML, LDAP, and Active Directory.
- Hands-on experience with Okta, Entra ID, Keycloak, or Ping Identity.
- Programming or scripting experience.
- Familiarity with SaaS support practices.
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What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
