We’re looking for a Support Engineer to join the JetBrains Academy team. In this role, you’ll focus on resolving technical issues for users of the JetBrains Student Pack and JetBrains Teacher Pack.
Your responsibilities will include managing the support workload, primarily via email, providing remote support for professors, course instructors, and IT administrators, and assisting with the setup and configuration of JetBrains IDEs and educational plugins.
The ideal candidate cares about education, enjoys helping others, and wants to make a practical impact by supporting both learners and educators.
As part of our team, you will:
- Review and process license requests using our internal CRM, making approval decisions or suggesting alternatives.
- Communicate with educators (teachers, instructors, IT admins) via email to resolve inquiries.
- Provide demos and guidance on configuring JetBrains tools for academic environments.
- Assist users with their questions, from simple to more complex technical issues.
- Collaborate with technical and product teams on issues that require escalation.
- Contribute ideas and lead initiatives to improve user experience, optimize workflows, and automate processes where appropriate.
We’ll be happy to welcome you aboard if you have:
- Strong English and communication skills, along with empathy and a desire to help.
- A proactive, self-motivated approach and the ability to work independently.
- Experience in customer support or similar customer-facing roles (tech background preferred).
- Basic command-line skills and familiarity with JetBrains IDEs.
- Experience with centralized software deployment tools (e.g., Microsoft Intune) or managing computer lab environments is a plus.
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What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
