Support Engineer (Japanese Speaker)

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description:

Why apply?

• You will be in the front-line of support, responding to and reporting on critical customer events.
• You will interact directly with both customers and the software development team.
• You'll be given extensive training and support as you develop in the role.
• This role offers candidates with strong mathematical and scientific backgrounds the opportunity to commence a career in the dynamic and exciting industry of cyber security.
• Be part of a fast growing, leading cyber security AI vendor
• This role also offers hybrid working.

More about the role:

 We are seeking a dedicated professional to join our team. Key responsibilities include:

• Responding to support requests in the Darktrace Customer Portal
• Explaining software features to help customers maximize the platform's potential
• Ensuring smooth and efficient customer deployments.

 In this role, you would be liaising between the development team and the customers to resolve issues, while supporting the Cyber Technology Specialist team around technical deployment aspects.

Candidate Requirements:

• Business Literacy of the Japanese Language (Essential)
• JLPT N1 certification (Desirable)
• Good understanding of Japanese work culture
• Proven ability to work with data and analytical tools (Essential)
• Excellent interpersonal/communication skills in both English and Japanese, both verbal and written (Essential)
• Tenacious, driven & ambitious (Essential)
• Able to work weekends/Public Holidays (Essential)
• An understanding of general networking and cyber security technologies (Desirable)
• Experience of support and incident response procedures and practices is an advantage (Desirable)
• No prior knowledge is required, but an interest in the field and willingness to learn is essential.
• Given our tremendous growth this is a fast-paced role, need to make sure you're an organised, pro-active individual who is adaptable to change and comfortable wearing multiple hats.