Support Engineer IV

Posted 23 Days Ago
Be an Early Applicant
Hiring Remotely in Texas, USA
Remote
94K-137K Annually
Entry level
Industrial • Manufacturing
The Role
The Support Engineer IV role involves technical program management for water treatment, fostering customer relationships, and ensuring compliance and safety. Responsibilities include system monitoring, troubleshooting, and recommending program improvements for various industrial sites.
Summary Generated by Built In

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

We are seeking a skilled Support Engineer IV to support industrial water treatment programs for customers in the Greater Houston, Texas region. This role combines technical expertise, relationship management, and commercial strategy to deliver Solenis’ value to customers across refineries, chemical plants, manufacturing facilities, and other industrial sites.

Responsibilities

Technical Program Management

• Conduct routine testing, monitoring, and troubleshooting for cooling, boiler, and wastewater treatment systems
• Optimize chemical programs to improve system performance, asset protection, and operational reliability
• Troubleshoot feed systems, pumps, controllers, and monitoring equipment
• Conduct audits, system surveys, and performance evaluations to drive continuous improvement

Customer Relationship & Account Growth

• Build strong, long‑term relationships with operations, engineering, reliability, and procurement teams
• Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally
• Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value

Commercial Ownership

• Support inventory management, chemical ordering, and coordination of on‑site service requirements
• Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction

Safety & Compliance

• Model and reinforce Solenis’ safety culture across all customer locations
• Ensure compliance with customer safety protocols, environmental regulations, and Solenis standards
• Maintain accurate and timely records of service activities, audit findings, and program performance

Qualifications

Required

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)
• Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers
• Excellent communication, problem‑solving, and organizational skills
• Valid driver’s license and clean driving record

What You'll Bring
Bachelor's Degree in Chemical Engineering or related field
Must live within 45 minutes of Freeport, TX or be willing to relocate

Perks!  
Competitive health + wellness benefit plan  
Continuous professional development with many opportunities for growth!  
Recharge with 15 days of paid time off  
Competitive Salary and bonuses  
401k Plan  
Company car for travel convenience

Come work with us at Solenis, where you can build a career that makes a difference.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

The expected compensation range for this position is between $93,530.00 and $137,181.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Skills Required

  • Bachelor's degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering or related field
  • Strong mechanical aptitude with ability to troubleshoot feed equipment
  • Excellent communication, problem-solving, and organizational skills
  • Valid driver's license and clean driving record

Solenis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Solenis and has not been reviewed or approved by Solenis.

  • Healthcare Strength Healthcare coverage includes medical, dental and vision options, and a 90/10 plan is available in at least one location. Wellness tools and plan variety indicate competitive medical support.
  • Retirement Support Retirement programs include a 401(k) with employer match and tenure-linked contributions, alongside company-funded pension elements in some regions. These components suggest meaningful long-term savings support.
  • Wellbeing & Lifestyle Benefits Wellbeing initiatives span physical, emotional, social and financial health via a global EAP and a wellness platform with activity-based rewards. Site-specific amenities such as gyms, recreation and creche services further reinforce lifestyle support.

Solenis Insights

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The Company
Wilmington, DE
5,522 Employees
Year Founded: 1907

What We Do

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media

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