As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. The Support Engineer II role specifically supports our Emburse Enterprise platform, helping global organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
What You Will Do
Deep-Dive Troubleshooting: Own high-level, complex technical issues for global enterprise clients. This is not a call center environment; you will focus on deep problem-solving and unique system configurations.
Manage Integrations & Data Flows: Dissect and resolve issues across external integrations, including ERPs, credit card feeds, allocation data, vendor data, expense systems, and AP accounting workflows.
Analyze Logs and APIs: Utilize your technical toolkit to investigate APIs, web services, databases, and log files to isolate root causes.
Assess System Behavior: Determine if an issue stems from how the client's system was initially configured vs. a change in platform behavior, and assist clients directly with complex configuration adjustments.
Support Global Scale: Navigate complexities tied to international organizations, including global tax requirements, while collaborating with cross-functional teams to deliver excellent service.
What You Will Bring
Technical Foundation: A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.
Integration Savvy: Familiarity or direct experience working with APIs, web services, database architectures, and log file analysis.
Fintech & Accounting Exposure: An understanding of corporate expense systems, AP accounting, or ERP ecosystems is a major asset.
Operational Flexibility: A solutions-focused, curious mindset and the willingness to work flexible schedules, including later shifts or weekends, to support our international customer base.
Who You Are
An Investigator at Heart: You don't just look at the surface error; you are naturally curious and driven to understand how a system is configured and why it's behaving a certain way.
Enterprise-Ready: You enjoy working closely with sophisticated, high-value international business clients and understand the nuances of global corporate operations.
Agile and Adaptable: You handle complex, ambiguous technical puzzles with calm, critical thinking and love finding creative solutions to unique architectural problems.
Bonus Points: Strong skills in SQL and Linux.
Skills Required
- 2+ years of software support experience or equivalent hands-on technical experience with a CS background
- Experience troubleshooting integrations (ERPs, credit card feeds, expense systems) and AP accounting workflows
- Familiarity with APIs and web services
- Experience with database architectures and log file analysis
- Willingness to work flexible schedules, including later shifts or weekends for global support
- Understanding of corporate expense systems, AP accounting, or ERP ecosystems
- Strong SQL skills
- Linux experience
- Strong problem-solving, investigative mindset, and ability to work with enterprise clients
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most. Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
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