Support Engineer, EBS

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Support Engineer, EBS. This role is based in India, Hyderabad.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

The role of the Support Engineer - EBS Supply Chain Planning is to provide exceptional support for mission-critical EBS applications as part of our AMS - GSD team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients. The role of the EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties and Responsibilities

• AMS Support System understanding. Incident Management, Service Request Management, Problem Management & Change Management
• Working on tickets and adhering to SLA
• Stakeholder management & understanding of Service Delivery Model
• Should have worked on AMS engagements
• May require to work in shifts - 2nd shift / 3rd shift (Based on need basis)
• Team player in large teams

Additional Duties and Responsibilities

• Other job-related duties and responsibilities that may be assigned from time to time.

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.  

Location

• Hyderabad, India

Experience

• 5+ years of experience
• Level 2 & 3 Support for customer
• Provide Oracle applications support for SCM & Manufacturing modules and in a position to analyze and understand technical issues.
• Configure Oracle applications based on BR.100 documents
• Produce functional specification and test scripts documents for custom objects
• Test RICEW objects referring test documents (TE.040)
• Train client business users on Oracle Applications
• Support customer in rollout of Oracle Applications in new geographies
• Create user manuals on SCM & Manufacturing modules as per requirement
• Work closely with client Oracle SMEs and Project Manager
• Status reporting on the incidents and Service requests
• Work with Oracle product support team for any issues identified in Applications

Skills:

• Experience in supporting all Oracle SCM & Manufacturing modules in Functional role – Purchasing, Inventory, Order Management, BOM, WIP, iProcurement, iSupplier
• Experience in supporting Oracle Installbase & iExpenses is desirable
• Must have knowledge in SQL and PLSQL.
• Good communication skills – Oral & Written

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.