Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
Command & Control Support Engineer:
Supporting products for the Emergency Services nationwide. An Engineer who can technically contribute to the full range of skills involved in second line support to critical Police systems.
You must have a good understanding of application coding and system architectures.
Demonstrate good customer service skills and work as an individual or part of a pressured support team.
The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLA’s within cost delimiters.
The importance of the command and control systems means any planned activities and upgrades are normally implemented outside of normal hours as the systems are operational 24 hours a day. Also a required for out of hour’s support on a rota.
The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.
Travelling will be part of the role as there is a need to occasionally visit Customer sites for problem resolutions, system upgrades or meetings, with Customers spread around the country.
Qualifications
Essential Skills
• SQL Server and Cluster failover
· Hyper-V
• Windows Server 2012 /16 +
• Windows 10
Desirable Skills
• Experience of bespoke application support.
• Configuring PCs, installation and configuration of software.
• An understanding of Lan/Wan Hardware and Architecture.
• An understanding of TCP/IP and Network protocols.
• Windows and networking.
• ADSL connectivity.
• Remote Access Service (RAS) or Windows (RDP) .
• Use of Call Management Software.
· Good understanding of ITIL Support processes.
· Security vetting will be a pre-requisite.
· On the Job Training will be given where appropriate to responsibilities and skills levels.
Core Competencies:
· Communication & Teamwork
· Customer Focus
· Judgement & Decision Making
· Delivery & Ownership
· Enthusiasm & Drive
Additional Information
Private Medical Cover funded for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
A Group Pension Plan
A selection of flexible benefits to suit your individual needs
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
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What We Do
Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes
