The Role
The Support Engineer processes Clarity mail and service requests, monitors queues, resolves customer issues, and ensures team collaboration and training fulfillment.
Summary Generated by Built In
- Process Clarity mail requests and service requests
- Actively monitor mail request and service request queues and equally distribute work if required
- Understand the customer’s issues and queries accurately and provide appropriate resolution
- Take up additional tasks/delegations with accuracy and ownership
- Work on feedback and and ensure errors are not repeated
- Take up additional tasks/delegations with accuracy and ownership
- Complete all application related training and apply the knowledge in the process when required
- Complete all the mandatory courses as assigned by the line manager
- Interact well with peers, superiors, people from other support areas and business partners
- Work towards improving team bonding
- Should be flexible for different shift timings
- Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them if required
- Contribute towards new joiners’ learning curve
- Keep the confidentiality of sensitive information of users
- Ensure breach of confidentiality is immediately bought to the attention of the line manager
Skills Required
- Ability to understand customer issues
- Flexibility for different shift timings
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The Company
What We Do
Panamax Inc. is a global leader in developing FinTech and telecommunication technologies for telecom operators, offering solutions for digital transactions, switching, billing, fraud management, and revenue assurance.
