The Role
The Support Engineer provides operational support for BaaS partners and customers, resolves support requests, documents processes, and collaborates with internal teams. Strong communication and technical troubleshooting skills are essential.
Summary Generated by Built In
About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
About The Job
We are seeking a skilled and detail-oriented Support Engineer to join our dynamic global fintech team. Our company operates worldwide, offering the opportunity to work in an international environment with cutting-edge financial technologies.
As a Support Engineer, your focus will be on identifying emerging issues based on research and data, collaborating with development, business, and other teams to successfully resolve challenges. If assisting and solving complex problems excites you, we would love to have you on our team!
Responsibilities:
- Provide operational support to our partners (BaaS) and customers worldwide by managing and resolving support requests, ensuring smooth day-to-day operations.
- Escalate requests to internal teams, control and verify task completion, and test submitted solutions.
- Update the knowledge base, maintain technical documentation, and train colleagues. Create and modernize work processes, draft, and present instructions.
- Read and interpret system logs to troubleshoot issues and support effective resolution of technical problems.
- Collaborate with development, business, accounting, and other departments.
Requirements:
- Experience in a fintech or banking support team in the B2B segment.
- English proficiency at B2 level or higher is required, as the role involves regular communication with international partners and clients.
- Understanding of the principles of working with BaaS partners and business clients of the bank.
- Knowledge of the principles of Card Processing Operations.
- Basic knowledge of e-commerce systems, E-com card methodsKnowledge of the HTTP protocol of the application layer, experience with the web service.
- Ability to read and understand system logs for troubleshooting purposes (Amazon CloudWatch Logs).
- Experience with Core banking systems (Temenos as a plus).
- Competent oral and written communication skills.
- Ability to adapt communication between “user-friendly” and “technical” language.
- Result-oriented approach and responsibility for task execution.
- Excellent communication and collaboration skills to support partners, customers, and colleagues worldwide.
Additional information on candidate’s requirements (as a plus):
- Knowledge of REST API, SOAP, and SFTP technologies.
- Understanding JSON, XML, and HTML data formatting.
- Using Splunk, Grafana, and Postman.
- PL/SQL - writing simple CRUD queries .
This role offers a unique blend of technical support and financial operations within a rapidly growing global fintech company, where precision, innovation, and teamwork drive success.
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Top Skills
Amazon Cloudwatch Logs
Baas
Card Processing
Core Banking Systems
E-Commerce Systems
Grafana
HTML
HTTP
JSON
Pl/Sql
Postman
Rest Api
Sftp
Soap
Splunk
XML
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The Company
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed.
Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more.
That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints.
Unlimit - Borderless Payments
