At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
We are seeking a highly motivated L2 Lead Support Engineer with strong automation expertise to join our engineering team. This role is responsible for providing advanced production and application support for customer-facing and internal business-critical platforms while driving automation initiatives that improve reliability, operational efficiency, and system stability. The position works closely with Engineering, Quality Engineering, Infrastructure, and Business teams to support complex distributed systems, integrations, and contact center technologies.
What you will accomplish:
- Provide advanced L2 support for customer-facing and internal business-critical applications, ensuring reliable platform operations and SLA compliance.
- Investigate, troubleshoot, and resolve complex issues across distributed systems, integrations, APIs, and batch processing environments.
- Conduct root cause analysis and implement permanent corrective actions to reduce recurring incidents and improve platform stability.
- Design and deliver automation solutions that reduce manual effort, improve operational efficiency, and decrease mean time to resolution (MTTR).
- Develop and maintain tools, scripts, and workflows for monitoring, alerting, log analysis, and self-healing capabilities.
- Support and enhance contact center platforms and integrations, including call routing, IVR, and workforce management-related services.
- Collaborate with cross-functional teams during releases, incidents, and continuous improvement initiatives to strengthen system reliability and operational effectiveness.
What you will bring:
- 5+ years of experience in Application Support, Production Support, L2 Support, Site Reliability Engineering, or similar roles.
- Strong scripting or programming skills using Python, Java, Shell, or comparable technologies.
- Experience building, maintaining, or enhancing automation frameworks and operational tooling.
- Hands-on experience working with REST APIs, integration-based systems, and batch processing environments.
- Experience using monitoring, observability, and alerting tools to support high-availability systems.
- Strong troubleshooting, communication, and documentation skills, with the ability to work effectively across technical and business teams.
- Experience supporting contact center technologies such as Genesys Cloud, IVR systems, ACD routing, call flows, or workforce management integrations is highly desirable. Exposure to AI-powered tools, cloud platforms (AWS, GCP, Azure), CI/CD practices, DevOps methodologies, databases, and performance analysis is a plus.
Additional Information:
- Participation in an on-call rotation is required.
- This role is well suited to someone who values automation, continuous improvement, and building resilient, self-healing systems within complex, high-scale environments.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Skills Required
- 5+ years of experience in Application Support, Production Support, L2 Support, Site Reliability Engineering, or similar roles
- Strong scripting or programming skills using Python, Java, Shell, or comparable technologies
- Experience building, maintaining, or enhancing automation frameworks and operational tooling
- Hands-on experience with REST APIs, integration-based systems, and batch processing environments
- Experience using monitoring, observability, and alerting tools for high-availability systems
- Strong troubleshooting, communication, and documentation skills
- Ability to work effectively across technical and business teams
- Experience supporting contact center technologies such as Genesys Cloud, IVR systems, ACD routing, call flows, or workforce management integrations
- Exposure to AI-powered tools, cloud platforms, CI/CD practices, DevOps methodologies, databases, or performance analysis
- Participation in an on-call rotation
eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
eBay Insights
What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
