Scope:
- The role involves supporting AR application built on IBM AS400 (iSeries) system. The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs.
Technical Environment:
- Application: Blue Yonder Advanced Replenishment
- Cloud Architecture: MS Azure / Private Cloud
- Primary Skill: RPG ILE/CL400
- Secondary Skill (Frontend) – React JS, Node JS
What you’ll do:
- Provide technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
- Understand the SaaS offering, features and functionality deployed for a given customer.
- Participate in the integration of AS400-based systems with modern web technologies.
- Collaborate with cross-functional teams including QA, Functional Architects, and Product Owners for successful deliverables.
- Support high priority issues and contribute to continuous improvement initiatives.
What we are looking for:
- Approximately 2-4 years of hands-on experience working on IBM AS400 systems (RPGLE/CLLE/DB2).
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Ability to work calmly under pressure and meet deadlines
- Proven background to have managed multiple stakeholders in a global environment
- Must have strong multi-tasking skills
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Demonstrates initiative and is inquisitive
- Succeeds in a fast-paced environment
- Demonstrates the ability to work independently without losing team synergy
- Demonstrates customer service ethics and core values
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Approximately 2-4 years of hands-on experience working on IBM AS400 systems (RPGLE/CLLE/DB2)
- Excellent communication and interpersonal skills
- Ability to work calmly under pressure and meet deadlines
- Strong multi-tasking skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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