Support Engineer 2 - TMS Cloud Onboarding

Posted Yesterday
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Coimbatore, Tamil Nadu, IND
In-Office
Entry level
eCommerce • Logistics
The Role
Configure and deliver Blue Yonder TMS solutions, conduct functional analysis, provide implementation and post-go-live support, troubleshoot and test systems, manage integrations, and communicate customer needs to product teams. Serve as a technical owner in customer and project meetings, lead knowledge transfer, support quality assurance and environment setup, and contribute to consulting projects involving implementations, enhancements, managed services, and custom solutions.
Summary Generated by Built In
Key Responsibilities:
  • Implementation Expertise: Utilize your technical knowledge of TMS solutions to configure and deliver Blue Yonder solutions that align with customer business processes.
  • Problem Solving: Analyze problems from various perspectives to identify root causes and promote this analytical approach within the team.
  • Proactive Engagement: Volunteer for new challenges and foster an eagerness to learn. Build a network beyond your immediate team to encourage a thriving team atmosphere.
  • Technical Ownership: Serve as the technical owner in key meetings involving Project Managers, Solution Architects, key customer contacts, and executive project sponsors.
  • Knowledge Transfer: Ensure effective knowledge transfer is conducted with the key customer project team.
  • Business Communication: Communicate customer-specific needs related to product functionality and enhancements to the Product Management Group (PMG) and Product Development (PD).
  • Liaison Role: Act as a liaison between the Support Services team and customers to ensure stability post go-live and facilitate value realization.
  • Functional Analysis: Conduct functional analysis sessions with clients and project teams to understand client needs and develop functional solutions accordingly.
  • Functional Support: Provide comprehensive functional support to the project team, including quality assurance, design reviews, environment setup, software installation, configuration, report generation, operation consulting, troubleshooting, system testing, and programming.
  • Service Delivery: Responsible for the delivery of product implementation services and related integration efforts.
  • Consulting Team Leadership: Work as a senior member of a consulting team on product implementation, enhancements, managed services, integration, and custom projects, either on-site or offshore.
Qualifications:
  • Strong technical background in TMS solutions and implementation processes.
  • Excellent problem-solving skills and a collaborative mindset.
  • Ability to communicate effectively with diverse stakeholders, including technical and non-technical audiences.
  • Experience in conducting functional analysis and providing functional support.
  • Proven track record in project delivery and customer engagement

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills Required

  • Strong technical background in TMS solutions and implementation processes
  • Excellent problem-solving skills
  • Collaborative mindset
  • Ability to communicate effectively with technical and non-technical stakeholders
  • Experience conducting functional analysis
  • Experience providing functional support
  • Proven track record in project delivery and customer engagement

Blue Yonder Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.

  • Leave & Time Off Breadth PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
  • Flexible Benefits Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
  • Healthcare Strength Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.

Blue Yonder Insights

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The Company
HQ: Scottsdale, AZ
5,001 Employees
Year Founded: 1985

What We Do

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.

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