Scope:
Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration components.
The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services.
The Technical Consultant will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of ESB/middleware components.
What you’ll do:
Provide applications and projects with technical support for MuleESB
Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
Prepare documentation and provide training and mentoring for other team members.
Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
Follow operational guidelines, process and procedures published by the team
Ability to support customer requests via phone, web, and email interfaces
Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations
Experience in writing scripts and automating repetitive tasks
What we are looking for:
Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies
Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
Experience in Creating, Configuring and Managing API Gateway.
Experience in Automating application deployments to Mule.
Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.
Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap
Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
Experience in enterprise-scale environments in 24x7 operation
Prior systems administration/application configuration management experience is preferred.
Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
Experience is using ARM for monitoring and analysis of the environements
Experience in working on Windows and Linux Operating System
Experience with MuleSoft or another enterprise-scale ESB
Experience troubleshooting/Managing Runtime Servers
Experience working with Mule Connectors Standard/Custom
Experience troubleshooting and performance tuning of ESB/middleware components
Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc
Certified MuleSoft Developer
SaaS/Cloud/Azure experience a plus
Experience working with any Planning or Execution Systems is a plus.
Experience with Relational databases (SQL Server/Oracle), SQL; Good understanding of Scripting languages – Python, Shell and Powershell
Experience working with any Planning or Execution Systems is a plus.
Excellent presentation skills and experience.
Ability to adapt and respond to fast moving & changing project environments
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
Strong client relationship and interpersonal skills to include the ability to mentor, coach and train.
Good communication and analytical skills.
Well organized and ability to meet deadlines and multi-task.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree or equivalent in Computer Science, Engineering or relevant discipline with 3+ years experience in core integration
- Experience installing, configuring and patching Mule runtimes and using Mule Management Console or Jenkins-based deployments
- Experience creating, configuring and managing API Gateway
- Experience automating application deployments to Mule
- Experience with messaging platforms (ActiveMQ/AMQ, JMS, Kafka, RabbitMQ)
- Experience with Python and scripting to automate tasks
- Experience in enterprise-scale 24x7 production support environments and supporting alternate shifts
- Experience using monitoring tools and dashboards (Splunk, Zabbix, AppDynamics, ARM)
- Experience on Windows and Linux operating systems
- Experience troubleshooting and performance tuning of ESB/middleware and managing runtime servers
- Experience working with MuleSoft or another enterprise-scale ESB and Mule connectors (standard/custom)
- Strong working knowledge of SOA, XML, SOAP, WS-* specs, digital certificates and related concepts
- Certified MuleSoft Developer
- Experience with relational databases (SQL Server, Oracle) and SQL
- Prior systems administration / application configuration management experience
- SaaS/Cloud/Azure experience
- Experience with Planning or Execution Systems
- Excellent communication, presentation, mentoring and client relationship skills
- Ability to create and maintain documentation and provide training
- Ability to work flexible hours and support 24x7 production support operations
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
