Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.
Scope:
Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Our current technical environment:
Software: BY Demand, BY Fulfillment, BY Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS
What you’ll do:
Understand the implemented solution/ products
Analyze the issues, identify Root cause and find the permanent solution to any problem
Adheres to SLA based on the severity of the customer cases.
Complete the product certification courses assigned.
Document the learning and building the knowledge content
Provide early visibility and mitigation to technical challenges through the journey.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
Should collaborate with Solution/Technical architect(s) to stabilize the system
Enhance/Change the design based on new business requirements by the customer
Single Point of contact for all customer requests for the designated solution
Manage/Support new roll outs/deployments and handle change requests/enhancements
To improve various KPIs for the customer
What we are looking for:
Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
Skill set and availability requirements as per the organization's needs
Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Deep understanding of Customer business and processes
Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
Knowledge in performance tuning techniques is added advantage.
Understanding and experience with the technical requirements for the product line assigned.
Understanding of various technical platforms and infrastructures.
Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
Works with appropriate parties to ensure issues are resolved.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree
- 3 to 5 years of experience in product support or implementation support
- Hands-on experience implementing or supporting Demand and Fulfillment products for multiple customers
- Strong analytical and problem-solving skills
- Root-cause analysis and testing skills
- Ability to provide alternatives and thoughtful proposals
- Deep understanding of customer business processes
- Understanding of technical requirements for assigned products
- Understanding and experience with technical platforms and infrastructures
- Ability to work with cross-functional teams and appropriate parties to resolve issues
- Experience with other supply chain planning software such as SAP IBP, SAP APO, o9, Kinaxis, or Relex
- Knowledge of performance tuning techniques
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
