The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations.
Responsibilities and Duties:
• Resolve technical support requests via incoming ticket requests, e-mails or calls
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
• Resolves problem situations in a professional manner.
• Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests.
• Consistently reviews and prioritizes tickets and workload
• Participate in the On-Call rotation for After Hours support.
• Work effectively with all levels of employees in the organization.
• Complies with all Company policies and guidelines.
• Perform other related duties as necessary or as assigned by supervisors.
Knowledge Skills and Abilities
• Experience working on a Help Desk, Service Desk, or IT support team
• Experience with Active Directory, Group Policy, and Citrix preferred
• Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting.
• Intermediate to advanced knowledge/experience with most of the Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
• Ability to handle multiple priorities and varied technical tasks
• Good customer service orientation with the ability to explain technical concepts to non-technical users
• Strength in formal (written) and informal (verbal) communication skills
Education and Experience Required
• Associate’s Degree or higher in IT related area desired but not required
• CompTIA A+, Network+, or Security+ Certification preferred
• 2-4 years of IT helpdesk experience or other IT experience desired but not required
Preferred Qualifications/Qualities
• A passion for information technology, and desire to build or continue a career in the IT industry.
• Maintain a “whatever it takes” attitude to help us make users happy at all times, day or night, weekend or holiday. Some after-hours/weekend work may be required.
• Demonstrate superior time-management skills and ability to manage multiple projects and tasks simultaneously.
• Demonstrate a continuous passion for learning both at home and on the job.
Skills Required
- Experience working on a help desk, service desk, or IT support team
- Experience with Active Directory, Group Policy, and Citrix
- Knowledge of PC hardware and software installation, configuration, diagnosis, and troubleshooting
- Intermediate to advanced knowledge of Microsoft Office products, including Word, Excel, Outlook, and PowerPoint
- Ability to handle multiple priorities and varied technical tasks
- Strong written and verbal communication skills
- Customer service orientation and ability to explain technical concepts to nontechnical users
- Associate degree or higher in an IT-related area
- CompTIA A+, Network+, or Security+ certification
- Two to four years of IT help desk or other IT experience
- Willingness to participate in after-hours, weekend, or holiday support
Koch Foods Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Koch Foods Inc. and has not been reviewed or approved by Koch Foods Inc..
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, life insurance, and short- and long-term disability. Some locations also note employer-paid life-insurance options alongside standard medical benefits.
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Retirement Support — A company-matched 401(k) is part of the package, with additional elements like profit sharing and a defined-contribution plan cited. These retirement features are presented as core components across multiple postings and sites.
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Leave & Time Off Breadth — Offerings include paid time off, paid holidays or vacation, and some paid sick leave. These time-off benefits are featured in job materials, though specifics can vary by site.
Koch Foods Inc. Insights
What We Do
Koch Foods is a leading food company and one of the largest vertically integrated poultry processors in the United States. As a privately-held entity, the company specializes in the processing and distribution of fresh and frozen chicken products. They are focused on innovation and continuous improvement to deliver high-quality, flavorful chicken products to their customers throughout the country.
