Support & Deployment Engineer – Naucalpan de Juárez, Mexico | Hybrid

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-winning engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to maing the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join us and help shape the future of video delivery!

Want to work on the technology behind global streaming platforms like Netflix? Join ATEME and help deliver high-quality video experiences at scale.

Mission:

In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across the Americas.

Key Responsibilities:

Deployment & Integration:

• Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.

• Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.

• Document deployment procedures and best practices to enhance knowledge sharing.

Customer Support & Troubleshooting:

• Provide technical support, diagnosing and resolving complex system issues.

• Analyze logs and performance metrics to identify root causes and optimize system performance.

• Work closely with customers to address technical inquiries and offer timely solutions.

• Assist in training clients on ATEME products and solutions.

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.

• Stay up-to-date with industry trends, emerging technologies, and best practices.

• Develop automation scripts and tools to streamline troubleshooting and deployment processes.

• Participate in internal training sessions and knowledge-sharing initiatives.

Required Skills & Experience:

• Experience: Minimum 3 years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)

• Technical Skills: Linux, IP networking, video compression (MPEG-2, H.264, HEVC), streaming protocols (HLS, DASH, RTMP)

• Nice to Have: Cloud platforms (AWS, Azure, GCP), Docker/Kubernetes, scripting (Python, Bash)

• Problem-Solving: Strong troubleshooting and analytical skills

• Communication: Fluent in English

• Education: Bachelor’s degree in a related field preferred

• Availability: Willing to join an on-call rotation in a 24/7 environment

Why Work with ATEME?

• Real Impact: Your work directly supports global streaming experiences used by millions

• International Exposure: Collaborate with teams and clients across North America, Latin America, and Europe

• Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies

Compensation & Work Arrangement

• Compensation: $30,000–$45,000 USD annually, depending on experience and technical expertise, with potential performance-based incentives

• Hybrid Schedule: The role follows a hybrid schedule, with approximately 3 days per week on-site and 2 days remote

• Location: Naucalpan de Juárez, State of Mexico, Mexico
  Candidates must be based in Mexico and able to work on-site in Naucalpan approximately 3 days per week.

EQUAL OPPORTUNITY & NON-DISCRIMINATION

ATEME is committed to providing equal opportunities and maintaining a respectful and inclusive selection process. We consider qualified candidates without discrimination based on ethnic or national origin, race or skin color, gender, age, disability, social or economic status, health condition, religion, immigration status, opinions, sexual orientation, gender identity or expression, marital or family status, pregnancy, or any other characteristic protected under applicable Mexican law. Selection decisions are based on professional qualifications, experience, skills, and the requirements of the consulting engagement, in accordance with applicable laws and regulations in Mexico.