Support Coordinator - North FL (68210)

Support Coordinator

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan.
• Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.  Employees can earn three additional PTO days per plan year by simply participating.
• 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

Provides support to the Placement and Care Coordination department, including cross-training with various department roles to offer coverage as needed, assisting with client outreach and documentation, tracking and following up on data requirements (i.e. Child Placement Agreements, Baker Acts, exit interviews, assessments), assembling and distributing materials for community partners, submitting placement referrals for youth, seeking and keeping record of placement resources, and facilitating discussion or offering mentorship for foster parents with unstable placements.

Essential Job Duties

• Provide friendly and caring customer contact to foster parents, Child Protective Investigators, Dependency Case Managers, FSS staff, and other stakeholders when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the Placement and Care Coordination teams.  
• Support other personnel in the process of securing and stabilizing appropriate placements for dependent children, processing placement requests/intakes, conducting client outreach and documenting caseload notes, and completing administrative duties. Track due dates and other data elements, assist in completion of documentation and data entry, and coordinate/facilitate meetings as needed. Assist with collection and tracking of data. Monitor and follow up on completion of Comprehensive Placement Assessments, exit interviews, FSC reviews, and other items as requested.   
• Seek and maintain record of statewide placement resources and outpatient services available to youth in care. Assist in completing referrals to at-risk facilities or outpatient services as needed.  
• Operates office machines to include: typewriter, telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion. Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed amongst department staff and partner agencies.
• Perform other duties. 

Minimum Qualifications 

• High school diploma or GED required, college degree preferred. 
• Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred. 
• Valid driver’s license and must be insurable under the agency’s automobile insurance policy. Current certification in First Aid and CPR is recommended. Florida child welfare case management certification is required for this position – active certification or ability to meet criteria for certification. Licensing certification preferred.

Schedule & Hours

• Between the hours of 8:30am-5pm Monday through Friday
• Hybrid schedule post training as schedule permits

Once the offered candidate accepts, they must complete the following:

• a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening.  Please see the link with further details: https://info.flclearinghouse.com
• Clear a local background check from the County in which you reside – you need to go to a local police station or sheriff’s office and request a background check.
• Clear a substance abuse screen.
• Provide copies of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Record check and must be insurable under the company’s automobile policy.
• Provide copy of driver’s license.
• Provide copy of automobile insurance if deemed to be a driving risk.
• Positive references.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at [email protected] for our Duval and Nassau counties.