Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Responsible for resolving technical issues across large, multi-product implementations. Responsible for designing business solutions posed by increasingly complex industry challenges. Prioritizes issues and projects by fully understanding business impact to client. Serves as escalation point for complex customer issues or clients in general. Extensive communication with the customer managing information flow, providing status updates, determining best path for issue investigation and delivering resolution. Conducts weekly/monthly issues/project reviews with client. Provide comprehensive internal updates to Sr. Management regarding key accounts. Mentors and trains newer team members, provides career guidance, and may conduct performance reviews. Provides base enhancement suggestions and recommendations for product improvements to MA’s Product Management. Has Design Lead responsibilities in developing complex business solutions across multiple products/platforms. Serves as Project Manager on large or complex projects or internal initiatives. Individual contributor or spends only small portion of time managing others. Has either independent responsibility for or works with others in developing publications, white papers and presentations. Participates in recruiting activities.
MINIMUM REQUIREMENTS
- Four-year bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
- 10 years of experience developing, supporting or implementing packaged application software
- 8 years of experience with database troubleshooting or developing in SQL or related relational database
- 8 years of experience implementing in IBMi, Unix, Linux or Windows operating systems
- 8 years of experience implementing software in any supply chain domain
- May require up to 50% travel.
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
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What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
