At Perkbox, we’re on a mission to improve lives by transforming how companies support their people. Through our all-in-one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day.
But it starts with our own people.
We’re building a culture that reflects what we offer—one that prioritises wellbeing, celebrates impact, and empowers growth. If you’re excited by purpose-driven work, fast-paced growth, and creating better employee experiences at scale, you’ll fit right in.
We’re looking for 1st Line Support Champions to be the voice of the Perkbox experience. You’ll be the first point of contact for our customers, delivering fast, friendly, and accurate support across multiple channels while making every interaction feel personal and valuable.
What you’ll be responsible for:
Deliver Exceptional Customer Experience
Provide fast, friendly, and accurate support via phone, live chat, email, and other channels
Troubleshoot common platform queries such as login issues, password resets, and navigation support
Triage and escalate complex or sensitive queries to the 2nd line team promptly and professionally
Customer Engagement & Product Guidance
Confidently guide customers through our products and features
Recommend relevant next steps, solutions, or offers based on customer needs
Help customers maximise the value of their Perkbox experience
Quality, Performance & Professionalism
Meet and exceed KPIs as agreed with your manager
Maintain high-quality communication at all times
Contribute to continuous improvement by sharing customer insights and feedback
Support AI optimisation by providing feedback and suggesting improvements
Teamwork & Ways of Working
Work to rotating shifts (8am–6pm weekdays, plus occasional weekends 8am–2pm)
Collaborate with colleagues and leaders to deliver a seamless customer experience
Participate in training and development opportunities
Skills and experience required:
A passion for delivering outstanding customer experiences with excellent communication skills across phone, email, and live chat
Strong problem-solving skills and confidence learning new systems
Ability to meet KPIs while maintaining quality
Comfortable discussing products and recommending solutions
Flexibility with working patterns
Basic understanding of AI tools and openness to using AI in a support environment
Ability to deal with change, uncertainty, and challenging situations with confidence and a positive mindset
Interview process:
Screening interview with the Senior Talent Advisor
Online panel interview with the Director of Customer Experience and Customer Service Team Leader
Diversity & Inclusion:
At Perkbox, we’re committed to building an inclusive workplace for all. We welcome applications from candidates of all backgrounds and are happy to provide reasonable adjustments where needed. Your comfort and success matter to us!
Skills Required
- Provide support via phone, live chat, and email
- Excellent communication skills
- Strong problem-solving and ability to learn new systems
- Ability to meet KPIs while maintaining quality
- Comfortable discussing products and recommending solutions
- Flexibility to work rotating shifts (8am-6pm weekdays; occasional weekends 8am-2pm)
- Basic understanding of AI tools and openness to using them in support
- Ability to handle change, uncertainty, and challenging situations positively
What We Do
Perkbox is a global rewards and benefits platform that helps companies to care for, connect with and celebrate their employees, no matter where they are or what they want. Our platform helps organisations to align their people with their purpose. Trusted by over 4000 businesses across the globe, the Perkbox platform helps keep employees motivated, supported and engaged. Our platform empowers teams with the choice in how they’d most like to be rewarded, recognised and celebrated. From personalised reward and recognition, to meaningful benefits and wellbeing support — we’ve got something for everyone, regardless of where they are or what they like. Our global mobile app provides a seamless experience on the go for everyone and is proven to save businesses time and money, as well as improving team performance. With over 10 years’ expertise, we’re here to help you take your employee value proposition to the next level
