Support Business Analyst

What we value in you:

• You’ve got positive energy and you’re passionate about working with data. You’re optimistic about the future of using data to make informed business decisions.  
• You’re never tired of learning and are always looking for ways to grow personally and professionally 
• You thrive in collaborative work environments . You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. 
• You can pivot on the fly. Analytics is constantly changing, and we need to keep adapting and evolving that change too. What you worked on last month may not be what you work on today, and that excites you. 
• You have a “can do” attitude. Our teams create high-quality work on quick timelines.  
• Do you enjoy owning a problem and see it as an opportunity to innovate and challenge the status quo? We’re all about harnessing innovation and are constantly looking for ways to improve 
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. 

What you’ll be doing:

• Be a subject matter expert – develop deep knowledge of our data, platform, and dependencies on other systems; act as a trusted adviser for our project teams and customers and turn business requirements into feature specifications; support our project teams and customers in the understanding and usage of existing features
• Provide data collection, prep, and validation related support to project teams and customers
• Collaborate with project teams, customers, Product Managers, and Engineers to analyze and help resolve process and product related issues
• Conduct research and analysis to understand business, process, and product challenges; make recommendations on how to resolve issues
• Gather and analyze data to better understand needs and tracking against OKRs
• Write requirements, functional specifications, and other supporting documentation for new and updated features and functionality
• Test new and updated features and functionality. Work closely with Engineers on feature and functionality development to ensure alignment to specs.
• Work with QA Engineers to ensure successful planning of test strategy and test case execution.

What we look for in you:

• Bachelor’s or Master’s degree in STEM, Economics, or Statistics
• 0-2 years of work experience as a Data Analyst or in a Product support role
• Knowledge of SQL, relational databases, data cloud platforms, or ETL tools
• Knowledge of Office 365
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent multitasking and time management skill to manage stakeholders and to meet tight deadlines
• Nice to have: Experience with Jira and Confluence