Overview
As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.
Your Impact
The essential functions of this position include:
- Manage Support Billing requests with accuracy and timeliness.
- Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.
- Experience with ticket management - ServiceNow
- Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.
- Distribute invoices via print, email, and EDI.
- Ensure all necessary attachments and changes are included before sending invoices.
- Handle special billing requirements and invoice modifications for customers.
- Reprint and resend original invoices as needed.
- Apply critical thinking for effective decision-making in short-term and long-term scenarios.
- Proactively resolve issues with urgency, engaging necessary business partners.
- Cross-train to support Billing department team members as needed.
- Maintain accurate procedures and support process improvements.
- Provide excellent service to internal and external customers and collaborate effectively with business partners.
- Perform other duties and projects as assigned.
Qualifications
- Associate's degree preferred
- 3-5 years of experience in a billing or accounting operations/support environment
- Excellent interpersonal, verbal, and written communication skills.
- Highly organized with the ability to follow standardized procedures.
- Familiarity submitting invoices in Ariba and Coupa
- Detail-oriented, analytical, and able to work independently or as part of a team.
- Ability to multi-task and prioritize in a fast-paced environment with tight deadlines.
- Strong problem-solving skills and ability to offer creative solutions.
Position Specifics
The initial base salary range for this position is expected to be between $21.63 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
Skills Required
- 3-5 years of experience in billing or accounting operations/support
- Excellent interpersonal, verbal, and written communication skills
- Associate's degree preferred
ePlus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ePlus and has not been reviewed or approved by ePlus.
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Strong & Reliable Incentives — Commission-based pay in sales roles can materially increase total compensation for high performers.
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Fair & Transparent Compensation — Public salary snapshots on job boards and salary pages provide clear ranges that help candidates benchmark roles before interviewing.
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Leave & Time Off Breadth — The benefits menu includes paid holidays, vacation, personal and sick time, a community service day, and parental leave, indicating broad leave categories on paper.
ePlus Insights
What We Do
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. For more than 30 years, we have stood side by side with more than 4,300 global customers, helping navigate an increasingly complex and dynamic IT, regulatory and workforce environment. Backed by an unparalleled bench of technical experts, more than 5,000 certifications and accreditations, top industry recognition, and a relentless commitment to innovation on behalf of everyone we serve, ePlus drives truly transformational results. We achieve these outcomes via excellence across security, cloud, and managed services – including data migration, hosting and management, along with data center, collaboration, and networking expertise. It’s equal parts strategy, execution, and results, always with our customers at the core. Each day. Every day. Please be aware that scammers will sometimes post jobs on third-party sites such as LinkedIn that appear at first to be legitimate but, in fact, are seeking cash or personal information. ePlus will never send a check to an applicant or require that an app be downloaded. You can learn more information about this type of scam from the Federal Trade Commission (FTC), at https://www.consumer.ftc.gov/articles/0243-job-scams. https://twitter.com/ePlus https://www.youtube.com/user/eplusinc/ https://www.facebook.com/ePlusinc https://www.instagram.com/eplus_technology/
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