Unternehmensbeschreibung
Wolt is a Finnish tech company best known for its food delivery platform. Grocery delivery was just the beginning and now we are exploring and expanding our platform with other retail and grocery businesses. We have grown significantly in recent years, expanding our operations from just four countries in the Nordics to 23 countries in Europe and Asia today. And we are only at the beginning.
If you are passionate about modern technology, good food and fast delivery, then Wolt is the right choice for you!
Stellenbeschreibung
You are part of the live operation, communicating with all Wolt users - customers, couriers or restaurants - providing the best support a hungry person could wish for.
- Processing incoming live chats from our customers, venues and couriers in shifts.
- Development of our support function together with the support team as well as other teams within Wolt.
- You provide both inbound and outbound support via phone calls.
- Proactive problem solving by monitoring order volume with our internal tools
- Ensuring that the delivery operation runs smoothly, in close consultation with the operations team.
Qualifikationen
- You have excellent communication skills - speak fluent German and can express yourself well in English.
- This is a shift work position. You can work mornings, evenings and even weekends - Wolt is available to his clients seven days a week.
- You have already gained experience in customer-oriented jobs and are a team player.
- You have a quick grasp, an eye for detail and never lose sight of the big picture.
- You are tech-savvy and interested in digital products.
Zusätzliche Informationen
We offer an attractive salary starting at 28.000€ p.a. (40h/week) which is adjusted and increased depending on qualifications and professional experience.
If you like working in a high-growth environment, want to take on responsibility and be part of an extremely ambitious team, then apply!
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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