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Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. We started by creating a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle.
Today, Middesk is used by more than 700 banks and fintechs, and in 2025 we verified more than 7 million companies. We've also expanded beyond business verification to help companies form, register, manage, and maintain their businesses, supporting more than 50,000 companies in setting up over 100,000 accounts required to hire employees, run payroll, and stay compliant.
Middesk came out of Y Combinator, and is backed by Sequoia Capital, Accel, Insight Partners, and Canapi. We're proud to be named on the Forbes Fintech 50 and Best Startup Employers lists.
The Role:As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise. Your contributions will have a direct impact on how our customers use the Middesk product.
We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations. As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally.
For this role, there is an expectation of being onsite in our SF or NYC office five days per week, working PST hours (11am EST – 7pm EST). That said, we offer some flexibility — while maintaining alignment with PST, team members are not required to stay in the office past 5pm EST. Candidates should be within a commutable distance, as we value in-person collaboration and building strong team connections.
What You'll Do:Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues
Handle customer questions from start to finish autonomously
Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support
Contribute to documentation, internally about our products and externally for our customers
Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
Bachelor’s Degree or equivalent work experience
Flexibility with changing job duties and responsibilities
Time management and prioritization skills
Proactive communication skills and ability to manage up across multiple time zones
Excellent research, critical thinking, and customer service skills
Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
Skills Required
- Bachelor's degree or equivalent work experience
- Flexibility with changing job duties and responsibilities
- Time management and prioritization skills
- Proactive communication skills and ability to manage up across multiple time zones
- Excellent research, critical thinking, and customer service skills
- Process and solution orientation, high attention to detail, and comfort making decisions with available resources
Middesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Middesk and has not been reviewed or approved by Middesk.
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Fair & Transparent Compensation — Pay is considered competitive, with salaries often described as above industry averages across roles. Compensation packages are positioned as well-regarded within the company’s market segment.
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Strong & Reliable Incentives — Incentive plans are viewed as attractive, especially for sales roles with clear on‑target earnings and upside for strong performers. Plan design is characterized as competitive relative to peers, reinforcing positive sentiment toward variable pay.
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Healthcare Strength — Health coverage is described as robust, with the employer covering most premiums for medical, dental, and vision. Additional wellness resources and memberships complement the core coverage and access.
Middesk Insights
What We Do
Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle. Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.
Why Work With Us
We value curiosity, empathy, and diverse perspectives. We're excited about the scope of the problems we're working to solve. We look at situations based on first principles and prefer learning by doing. We have diverse backgrounds and skills, but we're passionate about our craft, hobbies, and the relationships we build.
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