Job Summary
As a Technology Support Analyst Assistant, you will document, troubleshoot and resolve or escalate basic internal technology break-fix/user help issues following documented processes while ensuring end-user satisfaction. You will work as a Level 1 front-line Support Analyst, answering end-users’ phone calls and web tickets for our 24/7 Technology Service Desk.
Job Description
- Experience Required: 0 to 2 years of customer service related experience
- Experience Desired: 0 to 2 years experience working in a call center, experience working in a retail environment
- Education Desired: Associates Degree
- Travel Required: Regional - Daily, Less than 10%
Job Responsibilities
- Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
- Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment.
- Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
- Possess the desire and flexibility to work early mornings, nights and weekends.
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What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.
Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values:
Respect All: We go out of our way to treat our guests and one another with kindness and dignity.
Think Team: We value different viewpoints and love working together as family.
See It, Own It: We keep our heads up, see opportunity and take action.
Work Smart: We find ways to simplify.
Live Well: We help everyone live a healthy, balance life.
Do Right: We are ethical, giving, and good stewards of the world around us.
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
